At a Glance
- Tasks: Supervise sales support operations and ensure smooth order processing and delivery.
- Company: Join Dennison Commercials, a family-oriented leader in the commercial vehicle industry.
- Benefits: Enjoy competitive pay, generous holidays, healthcare, and ongoing training opportunities.
- Other info: Dynamic work environment with long-term career prospects and a friendly atmosphere.
- Why this job: Be part of a team that values innovation, excellence, and your contributions.
- Qualifications: Previous supervisory experience and relevant sales support skills are preferred.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview: Reporting to the General Manager for DennPart, this is a key aftersales support role which will take responsibility for ensuring efficient sales order processing, accurate delivery coordination, and reliable support for sales representatives within our DennPart business. This role will serve as the key link between customers, sales, logistics, and procurement to guarantee smooth transactions and high customer satisfaction.
Location: The role will be based out of our Head Quarters in Ballyclare.
Hours of Work: This is a full-time position with a core working week of 40 hours, 08:30 17:00, Monday to Friday. An element of flexibility will be expected outside of these hours as and when needed to support the sales team.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About The Role
Key Duties and Responsibilities:
- Supervise daily operations of the sales support staff to ensure smooth order processing and timely delivery
- Coordinate all DennPart sales support and order processing activities
- Ensure that all quotations, sales orders, and invoices are entered with accurate part details, pricing, and stock levels
- Communicate with depot parts team leaders to schedule and track deliveries
- Monitor order progress and proactively update customers and sales representatives
- Ensure prompt assistance to sales representatives with quotes, pricing, and product availability
- Resolve order discrepancies, backorders, and delivery issues quickly and professionally
- Maintain current product, pricing, and inventory information in the sales system
- Coordinate with purchasing, logistics, and finance teams to ensure efficient order fulfilment
- Assist in implementing sales promotions and special offers for truck parts and accessories
- Assist in maintaining and developing the truck parts product range by identifying new items and monitoring market needs
- Ad hoc duties as required and commensurate with the position
Required Criteria:
- Previous supervisory experience or experience in leading a team is highly desirable
- Demonstrable previous relevant sales support experience
At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values. Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector.
Join us, and become part of a story that values each individual's role in achieving collective success.
Sales Support Supervisor (Denn-Part) TLNT1_NI employer: Dennison Commercial Limited
At Dennison Commercials Ltd., we pride ourselves on being more than just an employer; we are a family that values tradition, innovation, and excellence. Located in Ballyclare, our supportive work culture fosters collaboration and growth, offering competitive pay, generous benefits, and ongoing training opportunities to ensure every team member thrives. Join us to be part of a dynamic environment where your contributions are recognised and celebrated, shaping the future of the commercial vehicle industry.
Contact Details:
Dennison Commercial Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Supervisor (Denn-Part) TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to current employees at Dennison Commercials on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Dennison's values, recent projects, and their approach to customer satisfaction. Show them you're not just another candidate; you're genuinely interested in being part of their family.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on how your previous experience aligns with the sales support role and be ready to discuss how you can contribute to the team’s success.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Support Supervisor (Denn-Part) TLNT1_NI
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Sales Support Supervisor role. Highlight any supervisory experience and relevant sales support roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at Dennison. Show us your personality and enthusiasm for the position!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key achievements stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Dennison Commercial Limited
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Sales Support Supervisor role. Familiarise yourself with the key duties and responsibilities listed in the job description, such as order processing and customer communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since previous supervisory experience is highly desirable, be prepared to discuss your leadership style and any relevant experiences. Think of specific examples where you've successfully led a team or resolved conflicts. This will highlight your ability to supervise daily operations effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, like resolving order discrepancies or coordinating deliveries. Practise answering these types of questions using the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Emphasise Customer Satisfaction
As this role is all about ensuring high customer satisfaction, be ready to discuss how you've previously contributed to customer service excellence. Share examples of how you've gone above and beyond to meet customer needs, as this will resonate well with the company's values.
