At a Glance
- Tasks: Supervise sales support operations and ensure smooth order processing and delivery.
- Company: Join Dennison Commercials, a leader in the commercial vehicle industry with a family-oriented culture.
- Benefits: Enjoy competitive pay, generous holidays, healthcare benefits, and ongoing training opportunities.
- Other info: Dynamic work environment with excellent career growth and a supportive team atmosphere.
- Why this job: Be the vital link between customers and sales, making a real impact on satisfaction.
- Qualifications: Previous supervisory experience and strong customer service skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview: Reporting to the General Manager for DennPart, this is a key aftersales support role which will take responsibility for ensuring efficient sales order processing, accurate delivery coordination, and reliable support for sales representatives within our DennPart business. This role will serve as the key link between customers, sales, logistics, and procurement to guarantee smooth transactions and high customer satisfaction.
Location: The role will be based out of our Head Quarters in Ballyclare.
Hours of Work: This is a full-time position with a core working week of 40 hours, 08:30 - 17:00, Monday to Friday. An element of flexibility will be expected outside of these hours as and when needed to support the sales team.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About The Role
Key Duties and Responsibilities:
- Supervise daily operations of the sales support staff to ensure smooth order processing and timely delivery.
- Coordinate all DennPart sales support and order processing activities.
- Ensure that all quotations, sales orders, and invoices are entered with accurate part details, pricing, and stock levels.
- Communicate with depot parts team leaders to schedule and track deliveries.
- Monitor order progress and proactively update customers and sales representatives.
- Ensure prompt assistance to sales representatives with quotes, pricing, and product availability.
- Resolve order discrepancies, backorders, and delivery issues quickly and professionally.
- Maintain current product, pricing, and inventory information in the sales system.
- Coordinate with purchasing, logistics, and finance teams to ensure efficient order fulfilment.
- Assist in implementing sales promotions and special offers for truck parts and accessories.
- Assist in maintaining and developing the truck parts product range by identifying new items and monitoring market needs.
- Ad hoc duties as required and commensurate with the position.
Required Criteria:
- Previous supervisory experience or experience in leading a team is highly desirable.
- Demonstrable previous relevant sales support & customer service experience is essential.
- A familiarity and understanding of the operation of field based sales teams.
- Previous knowledge and experience of working within the heavy vehicle industry or motor factors and a strong knowledge of heavy vehicle parts is essential.
- Must be able to demonstrate strong commercial awareness and good analytical skills.
- Be a confident and competent decision maker.
- Ability to negotiate strongly and effectively, in a professional manner.
- Be an excellent communicator who listens actively, thinks strategically and has the ability to gain credibility at all levels.
- Previous experience of cross functional co-ordination with different teams.
- Possess a proactive, flexible and methodical approach to work.
- Show excellent accuracy and attention to detail in all aspects of work.
- Be self-motivated, with the ability to work under pressure using their own initiative and reacting to changing priorities.
- Be able to manage their time effectively.
- Be able to work unsupervised and on your own initiative.
- Be proficient in producing operational reports and using data to drive actions.
- Possess demonstrable knowledge of Microsoft Office packages including Outlook, Word and Excel.
- Possess a full, valid driving licence.
Desired Criteria:
- Previous experience and use of CRM systems would be highly desirable.
About The Company
Join the Dennisons Team: A Legacy of Excellence in Commercial Vehicles. Dennisons, a family of businesses united in offering superior services in the commercial vehicle industry, invites you to become part of our story. For over 50 years, we've grown from strength to strength, providing a range of services including Volvo new and used truck sales, vehicle rentals, commercial bodyshop services, and parts supplies. Our recent expansion into Dennison JCB, a JCB dealership, exemplifies our commitment to growth and innovation.
Why Choose Dennisons?
- Diverse Services, One Family: Our operations span various facets of the commercial vehicle sector, ensuring a dynamic and multifaceted work environment.
- Commitment to Customer Satisfaction and Innovation: We are dedicated to ensuring complete customer satisfaction and continuously innovating in a rapidly changing industry.
- A Culture Rooted in Strong Ethics and Family Values: Over the decades, we've maintained a foundation of rock-solid ethics and strong family values, creating a supportive and ethical work environment.
- A Story of Achievement and Future Innovation: Joining Dennisons means being part of a legacy of great achievements and future innovation.
Company Culture
Your Future with Dennisons: At Dennisons, we're not just a team; we're a family. As we continue to grow and set new benchmarks in the commercial vehicle industry, we invite you to be part of our journey. If you are passionate about making a difference in a company that values tradition, innovation, and excellence, Dennisons is your destination.
We believe our staff are our most valuable asset. We appreciate the input of every member of the team and always strive to reward hard work and good performance. Therefore, if you work at Dennison Commercials you can expect competitive rates of pay combined with an excellent benefits package including:
- Generous holiday entitlement.
- Cycle to Work Scheme.
- Access to a pension scheme with generous employer contributions.
- Healthcare benefits.
- Retail discount scheme.
- Free on-site parking at all our sites.
- Ongoing training and development opportunities and Volvo manufacturer training.
- A friendly work atmosphere within a real team environment.
- Long term career prospects.
Company Benefits
At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values. Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector.
Sales Support Supervisor (Denn-Part) employer: Dennison Commercial Limited
At Dennison Commercials, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment. Located in Ballyclare, our headquarters offers a family-oriented culture where every team member is valued, with competitive pay, generous benefits, and ongoing training opportunities to ensure your professional growth. Join us to be part of a legacy of excellence in the commercial vehicle industry, where innovation and customer satisfaction are at the heart of everything we do.
Contact Details:
Dennison Commercial Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Supervisor (Denn-Part)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at Dennison. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Dennison's values and recent projects. Show us that you’re not just another candidate but someone who genuinely cares about our mission and culture.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role show!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your appreciation and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Sales Support Supervisor (Denn-Part)
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read the job description thoroughly. It’s important to understand what we’re looking for in a Sales Support Supervisor so you can tailor your application to highlight your relevant experience.
Showcase Your Experience:When writing your application, be sure to showcase any previous supervisory or sales support experience you have. We want to see how your background aligns with the key duties and responsibilities outlined in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Highlight your skills and achievements that are most relevant to the role, especially those related to customer service and order processing.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Dennison Commercial Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of heavy vehicle parts and the sales support process. Understanding the specifics of DennPart's operations will show that you're genuinely interested in the role and can hit the ground running.
✨Showcase Your Leadership Skills
Since previous supervisory experience is highly desirable, be ready to discuss your leadership style and any relevant experiences. Prepare examples of how you've successfully led a team or resolved conflicts, as this will demonstrate your capability to manage the sales support staff effectively.
✨Communicate Clearly
As an excellent communicator, you need to convey your thoughts clearly during the interview. Practice articulating your ideas and experiences, especially around customer service and cross-functional coordination, to ensure you come across as confident and competent.
✨Be Proactive and Flexible
The role requires a proactive approach and flexibility, so be prepared to discuss how you've adapted to changing priorities in past roles. Share specific examples that highlight your ability to manage time effectively and work independently, which are key traits for success in this position.
