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- Tasks: Be the friendly face for customers, managing service schedules and ensuring satisfaction.
- Company: Join Dennison Commercials, a leading name in commercial vehicles with a family-oriented culture.
- Benefits: Enjoy competitive pay, generous holidays, healthcare benefits, and ongoing training opportunities.
- Other info: Be part of a legacy of excellence and innovation in the commercial vehicle industry.
- Why this job: Make a real impact in customer service while working in a dynamic and supportive environment.
- Qualifications: Strong admin skills, effective communication, and a passion for customer satisfaction are essential.
The predicted salary is between 30000 - 42000 £ per year.
Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently recruiting a Service Advisor to join the team at our Dungannon Dealerpoint. As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About The Role
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements.
- Generating, amending and updating service schedules and sending reminders.
- Vehicle and customer database management.
- Booking PSV appointments.
- Issuing workshop job cards and monitoring progress of vehicles in workshop.
- Processing and closing out workshop job cards and assisting with invoicing.
- Making outbound sales and customer care calls and managing key customer relationships.
- Creating maintenance contract quotes and selling maintenance contracts.
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability.
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work.
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery.
- Ensuring customer satisfaction at all times through delivery of the Volvo Customer Commitments, assisting with customer follow up to ascertain service level satisfaction, and ensuring that all customer complaints are handled courteously and efficiently.
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing.
Required Criteria
- Be educated to GCSE standard or equivalent, including Maths and English.
- Possess extremely strong administration skills.
- Possess excellent organisational skills and the ability to adapt to changing circumstances.
- Possess the ability to communicate effectively at all levels, both verbally and written and both internally and externally.
- Possess an ability to structure workload in an efficient manner.
- Be able to cope working under pressure.
- Must be confident with telephone communication and possess a polite and professional telephone manner.
- Possess an excellent level of computer proficiency.
- Be able to work effectively as part of a team whilst also possessing the ability to work effectively with minimal supervision.
- Have a full driving licence.
- Be a fast learner.
- Be organised, methodical, proactive and enthusiastic.
- Have the ability to work as part of a team and be able to work on own initiative.
- Have a warm, friendly and outgoing personality.
- Ensure that all written and verbal communication is of a standard that reflects the Volvo Trucks image and guidelines.
- Be willing to accept change and have the ability and flexibility to adapt accordingly as business needs require.
- Be tenacious and of a questioning nature.
- Be open and honest at all times and always work with integrity.
- Possess a willingness to learn and succeed.
- Insist on the highest quality work, whilst concentrating on efficiencies.
Desired Criteria
- Relevant service reception experience or experience of working within a franchised car / heavy vehicle dealership would be desirable.
- Although not essential, some existing mechanical knowledge would be advantageous.
Skills Needed
- Customer Service
- Effective Listening
- Exceeding Customer Expectations
Company Benefits
- Generous holiday entitlement.
- Cycle to Work Scheme.
- Access to a pension scheme with generous employer contributions.
- Healthcare benefits.
- Retail discount scheme.
- Free on-site parking at all our sites.
- Ongoing training and development opportunities and Volvo manufacturer training.
- A friendly work atmosphere within a real team environment.
- Long term career prospects.
Service Advisor in Dungannon employer: Dennison Commercial Limited
Contact Detail:
Dennison Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Dungannon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Dennison Commercials. Understand their values and services, so you can show how you fit into their family. It’ll help you stand out!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and experience.
✨Tip Number 3
Show your personality! When you meet the team, let your warm and friendly nature shine through. Dennison values a positive attitude, so don’t be afraid to show them who you are beyond your CV.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Advisor in Dungannon
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the Service Advisor role. Use keywords from the job description to show us you’re a perfect fit!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon and focus on what makes you stand out as a candidate.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dennison Commercial Limited
✨Know Your Role Inside Out
Before the interview, make sure you understand the key duties and responsibilities of a Service Advisor. Familiarise yourself with customer service principles, vehicle management, and invoicing processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Service Advisor, you'll be the first point of contact for customers. Practice your verbal and written communication skills before the interview. Be ready to demonstrate how you can handle customer queries politely and professionally, as well as how you would manage follow-ups and complaints effectively.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come prepared with examples of how you've managed multiple tasks or schedules in the past. Discuss any tools or methods you use to stay organised, as this will highlight your ability to adapt to changing circumstances and work under pressure.
✨Be Enthusiastic and Personable
Dennison Commercials values a warm and friendly personality. During the interview, let your enthusiasm shine through! Smile, maintain eye contact, and engage with the interviewer. Show them that you’re not just qualified but also someone who would fit well within their team culture.