Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise sales support operations and ensure smooth order processing and delivery.
- Company: Join Dennison Commercials, a leader in the commercial vehicle industry with over 50 years of excellence.
- Benefits: Enjoy competitive pay, generous holidays, healthcare benefits, and ongoing training opportunities.
- Why this job: Be part of a family-oriented team that values innovation and customer satisfaction.
- Qualifications: Previous supervisory experience and strong customer service skills are essential.
- Other info: Dynamic work environment with long-term career prospects and a supportive culture.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview: Reporting to the General Manager for DennPart, this is a key aftersales support role which will take responsibility for ensuring efficient sales order processing, accurate delivery coordination, and reliable support for sales representatives within our DennPart business. This role will serve as the key link between customers, sales, logistics, and procurement to guarantee smooth transactions and high customer satisfaction.
Location: The role will be based out of our Head Quarters in Ballyclare.
Hours of Work: This is a full-time position with a core working week of 40 hours, 08:30 17:00, Monday to Friday. An element of flexibility will be expected outside of these hours as and when needed to support the sales team.
About The Role
- Supervise daily operations of the sales support staff to ensure smooth order processing and timely delivery.
- Coordinate all DennPart sales support and order processing activities.
- Ensure that all quotations, sales orders, and invoices are entered with accurate part details, pricing, and stock levels.
- Communicate with depot parts team leaders to schedule and track deliveries.
- Monitor order progress and proactively update customers and sales representatives.
- Ensure prompt assistance to sales representatives with quotes, pricing, and product availability.
- Resolve order discrepancies, backorders, and delivery issues quickly and professionally.
- Maintain current product, pricing, and inventory information in the sales system.
- Coordinate with purchasing, logistics, and finance teams to ensure efficient order fulfilment.
- Assist in implementing sales promotions and special offers for truck parts and accessories.
- Assist in maintaining and developing the truck parts product range by identifying new items and monitoring market needs.
- Ad hoc duties as required and commensurate with the position.
Required Criteria
- Previous supervisory experience or experience in leading a team is highly desirable.
- Demonstrable previous relevant sales support & customer service experience is essential.
- A familiarity and understanding of the operation of field based sales teams.
- Previous knowledge and experience of working within the heavy vehicle industry or motor factors and a strong knowledge of heavy vehicle parts is essential.
- Must be able to demonstrate strong commercial awareness and good analytical skills.
- Be a confident and competent decision maker.
- Ability to negotiate strongly and effectively, in a professional manner.
- Be an excellent communicator who listens actively, thinks strategically and has the ability to gain credibility at all levels.
- Previous experience of cross functional co-ordination with different teams.
- Possess a proactive, flexible and methodical approach to work.
- Show excellent accuracy and attention to detail in all aspects of work.
- Be self-motivated, with the ability to work under pressure using their own initiative and reacting to changing priorities.
- Be able to manage their time effectively.
- Be able to work unsupervised and on your own initiative.
- Be proficient in producing operational reports and using data to drive actions.
- Possess demonstrable knowledge of Microsoft Office packages including Outlook, Word and Excel.
- Possess a full, valid driving licence.
Desired Criteria
- Previous experience and use of CRM systems would be highly desirable.
Company Benefits
At Dennison, you’re more than just an employee; you’re a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values. Here, your contributions are recognised and celebrated as part of a legacy of excellence, shaping the future of the commercial vehicle sector.
Sales Support Supervisor (Denn-Part) in Ballyclare employer: Dennison Commercial Limited
Contact Detail:
Dennison Commercial Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Supervisor (Denn-Part) in Ballyclare
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Sales Support Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Dennison Commercials and understanding their values and services. Tailor your responses to show how your experience aligns with their commitment to customer satisfaction and innovation. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Sales Support Supervisor, you’ll need to be an excellent communicator. Role-play common interview questions with a friend or family member to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Dennison family. So, get that application in and let’s make it happen!
We think you need these skills to ace Sales Support Supervisor (Denn-Part) in Ballyclare
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support Supervisor role. Highlight your supervisory experience and any relevant sales support skills that match what we're looking for at Dennison.
Showcase Your Experience: Don’t just list your previous jobs; explain how your past roles have prepared you for this position. Mention specific examples of how you've successfully managed teams or resolved customer issues in a sales environment.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine!
How to prepare for a job interview at Dennison Commercial Limited
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of heavy vehicle parts and the sales support process. Understanding the specifics of DennPart's operations will show that you're genuinely interested and prepared for the role.
✨Showcase Your Leadership Skills
Since previous supervisory experience is highly desirable, be ready to discuss your leadership style and any relevant experiences. Think of examples where you've successfully led a team or resolved conflicts, as this will demonstrate your capability to manage the sales support staff effectively.
✨Communicate Clearly
As an excellent communicator, you’ll need to convey information clearly and confidently. Practice articulating your thoughts on how you would coordinate between customers, sales, logistics, and procurement. This will highlight your ability to maintain smooth transactions and high customer satisfaction.
✨Be Proactive and Flexible
The role requires a proactive approach and flexibility in working hours. Prepare to discuss how you've adapted to changing priorities in past roles and how you can contribute to the team's success, especially during busy periods or when unexpected issues arise.