IT Support & Solutions Specialist in Ballyclare

Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. Our business offers new and used Volvo truck and bus sales, rental trucks and all aftermarket services, including all aspects of service, repair and parts provision. Encompassing Dennison JCB, we are also the official JCB dealer for construction, industrial and access equipment and generators in Northern Ireland and Donegal.

We are looking for an enthusiastic, solutions-driven IT professional with a passion for AI and a drive to turn ideas into real, scalable solutions. This is a senior, hands-on role designed to work closely with the Head of IT. The successful candidate will be trusted to take ownership of systems, projects and operational issues, acting as a key technical lead across the business. This role blends hands-on IT support, systems improvement, and innovative AI solution development. If you enjoy variety, thrive in a practical environment, and love turning new technology into real-world improvements, this is the role for you!

Key Role Duties & Responsibilities:

• Design and implement practical automation and AI-assisted solutions to reduce admin burden, streamline workflows, support decision making and improve data visibility across the business.
• Evaluate emerging technologies, tools, and platforms to identify opportunities for innovation.
• Lead and contribute to IT projects, such as system upgrades, new software rollouts, workflow automation, and data-driven improvements.
• Work closely with department teams across our business to understand operational challenges and translate them into practical technical solutions.
• Understand and operate effectively in a live dealership environment where system availability directly impacts customer service and revenue.
• Develop integrations and automations across systems such as CRM, service scheduling, stock management, and reporting tools.
• Maintain and improve IT infrastructure, including networks, devices, cloud services, and security controls.
• Troubleshoot day-to-day IT issues quickly and effectively to minimise downtime in a fast-paced dealership environment.
• Document processes, configurations, and solution designs to support knowledge sharing within a small team.
• Provide technical guidance and training to colleagues on new tools, systems, and AI capabilities.
• Champion innovation, encouraging the adoption of new tools and smarter ways of working across the business.

What we can offer you:

• Be part of a small, supportive IT team where your ideas genuinely shape how the business operates.
• Enjoy a varied role with exposure to everything from workshop systems to automation and cloud technologies.
• Make a real impact by improving efficiency, reducing admin, and supporting the teams that keep our customers moving.
• A culture that values curiosity, continuous improvement, and practical innovation.
• In addition to a competitive base salary we offer a range of benefits including a generous holiday entitlement with an option to purchase additional days, a health cash plan, death in service benefit, pension with enhanced employer contributions, cycle to work scheme and reimbursement of gym or leisure centre membership.

Required Criteria:

• A strong understanding of AI concepts, automation tools, and practical AI platforms (e.g. Microsoft Copilot or similar).
• Experience supporting IT systems in operational environments, ideally with exposure to automotive, plant, or engineering sectors.
• The ability to analyse complex problems and design creative, efficient solutions.
• A good understanding of cloud technologies, APIs, integrations, and modern IT infrastructure.
• Be a confident communicator who can work effectively with non-technical colleagues and explain technical concepts clearly.
• Be proactive, adaptable, and comfortable working independently within a small team.
• Experience with scripting, low-code/no-code tools, or automation platforms is a plus.
• Possess a genuine interest in emerging technology and how it can improve operational performance.
• Be a solution-driven innovator who enjoys exploring new ideas and gets excited about future-focused technology.
• Be a practical problem-solver who understands the pressures of a busy operational work environment.
• Be a self-starter who can take ownership of projects and see them through.
• Be a team player who builds strong relationships across departments.
• Be an innovator who isn't afraid to experiment and introduce new ideas.
• Possess a third level qualification in an IT related discipline.

Desired Criteria:

• Familiarity with dealership management systems, workshop software, or service scheduling tools (advantageous but not essential).

Skills Needed: Business Process Improvement, Problem Solving, Microsoft Office Suite.

Company Benefits: At Dennison, you're more than just an employee; you're a vital part of a family that drives innovation in the commercial vehicle industry. Key benefits of joining our team include a dynamic work environment across diverse services, a commitment to continual innovation and customer satisfaction, and being part of a culture rooted in strong ethics and family values.