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- Tasks: Provide top-notch technical support and solve problems for customers and engineers.
- Company: Join Dennis Eagle, a leader in engineering with a commitment to inclusivity.
- Benefits: Enjoy 25 days holiday, enhanced pension, health plans, and continuous training.
- Why this job: Make a real difference by helping others while growing your engineering skills.
- Qualifications: Strong engineering background and problem-solving skills are essential.
- Other info: Diverse workplace with opportunities for personal and professional growth.
The predicted salary is between 34000 - 51000 £ per year.
Location: Warrington, WA1 4RZ
Hours: 37.5 hours per week | Monday to Friday 07:00 - 17:00
Salary: Between £40,000 - £45,000 pa DOE
Are you an experienced engineer with a passion for problem-solving and delivering exceptional technical support? We’re looking for a proactive Technical Support Engineer to help keep customers and field engineers moving with confidence.
What You’ll Do
- Handle technical enquiries from customers and internal teams
- Deliver remote diagnostics using digital tools
- Provide clear technical guidance, work instructions and service bulletins
- Collaborate across teams to boost first-time fix rates
- Support health & safety best practice
- Help drive continuous improvement in technical support processes
What You’ll Bring
- Strong engineering background and solid experience resolving technical issues
- Ability to communicate confidently at a technical level
- Understanding of electrical, pneumatic and hydraulic systems (desirable)
- Ability to read technical drawings and create clear documentation
- Excellent IT skills and great time-management
- Relevant engineering qualification (Level 3 or equivalent)
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Please don’t delay your application, this role could be filled at any time for the right candidate.
Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Technical Support Engineer in Warrington employer: Dennis Eagle UK
Contact Detail:
Dennis Eagle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer in Warrington
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at Dennis Eagle on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a technical challenge! Brush up on common technical support scenarios and be ready to showcase your problem-solving skills. We want to see how you tackle issues head-on.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to explain your thought process clearly when discussing technical problems. This will demonstrate your ability to guide customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Engineer in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your engineering background and any relevant experience you have in resolving technical issues. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about problem-solving and delivering exceptional support. Share specific examples of how you've tackled challenges in the past, and let us know why you want to join our team.
Show Off Your Communication Skills: Since this role involves clear technical guidance, make sure your application reflects your ability to communicate confidently. Use straightforward language and avoid jargon where possible. We appreciate clarity just as much as you do!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we stand for.
How to prepare for a job interview at Dennis Eagle UK
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around electrical, pneumatic, and hydraulic systems. Be ready to discuss how you've solved similar issues in the past, as this will show your problem-solving skills and engineering background.
✨Practice Clear Communication
Since you'll be delivering technical guidance, practice explaining complex concepts in simple terms. Use examples from your previous experience to demonstrate how you’ve communicated effectively with customers or team members.
✨Familiarise Yourself with the Company
Research Dennis Eagle and understand their products and services. Knowing their mission and values can help you align your answers with what they’re looking for, showing that you’re genuinely interested in the role.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Technical Support Engineer. Prepare to discuss how you would handle specific technical enquiries or improve support processes, showcasing your proactive approach and ability to collaborate across teams.
