Warranty Advisor

Overview

Role: Warranty Advisor

Location: Warwick, CV34 6TE

Hours: Monday to Thursday 08:00 – 16:30 and Friday 08:00 – 13:00

Salary: Up to £28,000.00 pa DOE

Are you a detail-driven administrator with strong problem-solving skills and a passion for delivering excellent customer service? We’re looking for a Warranty Advisor to join our team and play a key role in managing warranty claims, coordinating field campaigns, and ensuring smooth communication between customers, suppliers, and internal teams.

What You’ll Be Doing

• Processing customer warranty claims and chasing suppliers for adjudication
• Managing databases and preparing reports
• Coordinating field campaigns and reporting updates
• Handling queries and ensuring failed parts are returned and logged
• Raising invoices and advising customers on warranty issues

What We’re Looking For

• Strong admin skills and IT proficiency (especially spreadsheets and databases)
• A team player who can also work independently
• Self-motivated with great attention to detail
• Previous experience in a warranty or customer-facing role is a bonus

We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.

At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.

Why You’ll Love Working Here

• 25 days holiday plus Bank Holidays: based on a 5 day week (pro rata to 20 days plus Bank Holidays for a 4 day week)
• Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service
• Employee Assistance Programme: 24-hour helpline for support with life\’s challenges
• Health Shield Medical Cash Plan: Company-funded plan to claim cash back for medical expenses
• GP Anytime: Online 24/7 GP services
• Training and Development: Mandatory equipment training, Management Development Programme, and upskilling through apprenticeships
• Cycle to Work Scheme
• Care Concierge and Occupational Health Support
• My Benefits Platform: Discounts from retailers and services
• Independent Free Mortgage Advice

Please don’t delay your application, this role could be filled at any time for the right candidate.

Please be aware that Dennis Eagle is not sponsoring organisations. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.

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Seniority level

Entry level

Employment type

Contract

Job function

Other

Industries

Motor Vehicle Manufacturing