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- Tasks: Join our team as a Service Administrator, supporting service operations and ensuring smooth processes.
- Company: Dennis Eagle is a leading company in motor vehicle manufacturing, committed to excellence and inclusivity.
- Benefits: Enjoy 25 days holiday, enhanced pension, medical cash plan, and access to GP services anytime.
- Why this job: Be part of a high-performing team that values your growth and offers a supportive work culture.
- Qualifications: Ideal candidates should have admin experience, strong customer service skills, and proficiency in Microsoft Office.
- Other info: We welcome applicants from all backgrounds and guarantee interviews for disabled candidates meeting criteria.
The predicted salary is between 21000 - 35000 £ per year.
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Role: Service Centre Administrator
Location: Witham CM8 3TH
Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday
Salary: up to £29,500.00 pa DOE
Are you highly organised, detail-oriented, and passionate about delivering excellent service? We’re looking for a proactive and reliable Service Administrator to join our Aftermarket team!
This is a key administrative role where you’ll support the smooth running of our service operations by maintaining accurate records, processing job cards, and liaising with technicians, customers, and management.
Key Responsibilities
- Raise job cards and input technician time bookings and job details
- Collate and check documentation within agreed timescales
- Finalise parts used and hours charged, and close completed jobs
- Review and process service invoices, credits, and warranty claims
- Generate reports and maintain accurate records
- Communicate effectively with internal teams and customers
- Operate within company procedures and support continuous improvement
Ideal Candidate
- Proven administration experience in a service or workshop environment
- Strong customer service skills and a professional approach
- Proficient in Microsoft Excel and Word (intermediate level)
- Able to manage and prioritise tasks efficiently under pressure
- Excellent attention to detail and time management
- Flexible and results-driven with a positive attitude
- GCSEs (or equivalent) in Maths and English desirable
- Willingness to travel within the UK and work overtime when required
If you’re ready to support a high-performing service team, we’d love to hear from you!
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life\’s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Please don’t delay your application, this role could be filled at any time for the right candidate.
Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
If you\’d like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice by clicking here.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Motor Vehicle Manufacturing
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Service Administrator employer: Dennis Eagle UK
Contact Detail:
Dennis Eagle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, particularly Microsoft Excel and Word. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 2
Research Dennis Eagle and their Aftermarket team to understand their values and service operations. This knowledge will help you tailor your responses in the interview and show that you're genuinely interested in the role and the company.
✨Tip Number 3
Prepare examples from your previous experience that highlight your organisational skills and attention to detail. Be ready to discuss how you've successfully managed tasks under pressure, as this is a key requirement for the Service Administrator role.
✨Tip Number 4
Network with current or former employees of Dennis Eagle if possible. They can provide valuable insights into the company culture and the expectations for the Service Administrator position, which can help you better prepare for your interview.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, particularly in a service or workshop environment. Emphasise your customer service skills and any proficiency in Microsoft Excel and Word.
Craft a Strong Cover Letter: Write a cover letter that showcases your organisational skills and attention to detail. Mention specific examples of how you've successfully managed tasks under pressure and contributed to a team's success.
Highlight Relevant Qualifications: If you have GCSEs (or equivalent) in Maths and English, be sure to mention them. Also, include any additional training or certifications that relate to the role, such as courses in customer service or administration.
Show Enthusiasm for the Role: In your application, express your passion for delivering excellent service and your eagerness to support a high-performing team. This can set you apart from other candidates and demonstrate your commitment to the role.
How to prepare for a job interview at Dennis Eagle UK
✨Showcase Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously. This will demonstrate your ability to handle the responsibilities of the role.
✨Highlight Customer Service Experience
Since the role requires strong customer service skills, be ready to discuss specific instances where you provided excellent service. Share how you resolved issues or improved customer satisfaction, as this will show your proactive approach.
✨Demonstrate Proficiency in Microsoft Excel and Word
The job mentions a need for intermediate skills in Microsoft Excel and Word. Brush up on these applications before the interview and be prepared to discuss how you've used them in previous roles, especially in relation to data management and reporting.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and time management skills. Think of scenarios where you had to prioritise tasks under pressure, and be ready to explain your thought process and the outcomes of your decisions.
