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- Tasks: Lead and coordinate field service activities for a smooth customer experience.
- Company: Dennis Eagle, an inclusive employer committed to diversity.
- Benefits: Up to £43,956 salary, 25 days holiday, enhanced pension, and employee support.
- Other info: We celebrate diversity and support your growth, welcoming applicants from all backgrounds.
- Why this job: Make a real impact by ensuring high-quality service in a fast-paced environment.
- Qualifications: Experience in service control, strong communication, and problem-solving skills.
The predicted salary is between 43956 - 43956 £ per year.
Location: Croydon, CR0 4YL
Hours: 40 hours per week, between 08:00 and 16:30 Monday to Friday
Salary: Up to £43,956 pa DOE
Are you an organised, confident service professional who thrives in a fast‑paced environment? We’re looking for a Senior Field Service Controller to lead and coordinate field service activity, ensuring customers receive a smooth, efficient and high‑quality service experience.
What You’ll Be Doing
- Act as the primary point of contact for customers, engineers and suppliers
- Manage and prioritise field service jobs, including breakdowns and VORs
- Lead, support and mentor service controllers
- Handle escalations and resolve service disruptions quickly and professionally
- Monitor KPIs, workload and work‑in‑progress to keep operations running smoothly
- Ensure accurate administration, documentation and system updates
What We’re Looking For
- Proven experience in a senior service control, scheduling or coordination role
- Strong customer service and communication skills
- Excellent planning, organisation and problem‑solving ability
- Confident decision‑maker who performs well under pressure
- Good IT skills, including Microsoft Office
- Ability to lead by example and manage competing priorities
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays: based on a 5‑day working week (pro rata to 20 days plus Bank Holidays for a 4‑day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5× basic salary Death In Service.
- Employee Assistance Programme: Access a 24‑hour helpline for support with life's challenges, including stress.
Senior Field Service Controller employer: Dennis Eagle UK
Contact Detail:
Dennis Eagle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Service Controller
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Field Service Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination and customer management. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've successfully managed service disruptions or led a team under pressure. This will demonstrate your ability to thrive in a fast-paced environment, just like the one we're looking for!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Field Service Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Field Service Controller role. Highlight your experience in service control and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed field service activities or resolved customer issues in the past. We love a good story!
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to handle escalations and mentor others. We’re all about teamwork here!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Dennis Eagle UK
✨Know Your Stuff
Make sure you understand the role of a Senior Field Service Controller inside out. Brush up on your knowledge of field service operations, customer service best practices, and how to manage competing priorities. This will help you answer questions confidently and show that you're the right fit for the job.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in service control, scheduling, or coordination. Think about times when you successfully managed a crisis or improved a process. This will demonstrate your problem-solving skills and ability to perform under pressure.
✨Communicate Clearly
As a Senior Field Service Controller, strong communication is key. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showing that you can effectively liaise with customers, engineers, and suppliers.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the company's approach to customer service, or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.