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- Tasks: Lead and coordinate field service activities for a smooth customer experience.
- Company: Join Dennis Eagle, a supportive and inclusive employer.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health cash plan.
- Other info: We celebrate diversity and support your growth, regardless of background.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in service control and strong communication skills required.
The predicted salary is between 43956 - 43956 £ per year.
Location: Croydon, CR0 4YL
Hours: 40 hours per week, between 08:00 and 16:30 Monday to Friday
Salary: Up to £43,956 pa DOE
Are you an organised, confident service professional who thrives in a fast‑paced environment? We’re looking for a Senior Field Service Controller to lead and coordinate field service activity, ensuring customers receive a smooth, efficient and high‑quality service experience.
What You’ll Be Doing
- Act as the primary point of contact for customers, engineers and suppliers
- Manage and prioritise field service jobs, including breakdowns and VORs
- Lead, support and mentor service controllers
- Handle escalations and resolve service disruptions quickly and professionally
- Monitor KPIs, workload and work‑in‑progress to keep operations running smoothly
- Ensure accurate administration, documentation and system updates
What We’re Looking For
- Proven experience in a senior service control, scheduling or coordination role
- Strong customer service and communication skills
- Excellent planning, organisation and problem‑solving ability
- Confident decision‑maker who performs well under pressure
- Good IT skills, including Microsoft Office
- Ability to lead by example and manage competing priorities
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays: based on a 5‑day working week (pro rata to 20 days plus Bank Holidays for a 4‑day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5× basic salary Death In Service.
- Employee Assistance Programme: Access a 24‑hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company‑funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on‑demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well‑being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high‑street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Senior Field Service Controller in London employer: Dennis Eagle UK
Contact Detail:
Dennis Eagle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Service Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Field Service Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service control and customer management. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples from your past experience where you successfully managed service disruptions or led a team through a challenging situation. This will demonstrate your ability to thrive under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Field Service Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Field Service Controller role. Highlight your experience in service control and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed field service jobs or resolved service disruptions in the past. Let us know what makes you tick!
Show Off Your Communication Skills: Since this role involves liaising with customers, engineers, and suppliers, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Dennis Eagle UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Field Service Controller inside out. Familiarise yourself with the key responsibilities like managing field service jobs and handling escalations. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past work where you successfully resolved service disruptions or managed competing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and lead effectively under pressure.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering questions without rambling.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the challenges they face in field service coordination, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.