At a Glance
- Tasks: Coordinate field service activities and manage customer communications in a fast-paced environment.
- Company: Join Dennis Eagle, a leader in the refuse industry with a commitment to inclusivity.
- Benefits: Enjoy 25 days holiday, enhanced pension, health plans, and discounts on various services.
- Other info: We celebrate diversity and encourage applicants from all backgrounds to apply.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Experience in customer service, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 37887 - 37887 € per year.
Location: Croydon, CR0 4YL
Hours: 40 hours per week | between 08:00 - 16:30 Monday to Friday
Salary: Up to £37,887 per annum, on a DOE basis
Are you a confident communicator with a knack for coordination and a passion for customer service? We’re looking for a proactive and detail‐oriented Field Service Controller to join our Aftermarket team. This is a fast‑paced role where you’ll be the first point of contact for customers and engineers, managing breakdowns, scheduling repairs, and ensuring smooth service delivery from start to finish.
Key Responsibilities
- Handle incoming calls and coordinate field service activities
- Log breakdowns and job details accurately in central systems
- Communicate engineer attendance and updates to customers
- Prioritise vehicle‑off‑road (VOR) cases and escalate major issues
- Manage warranty and chargeable field repairs, including job numbers and parts coordination
- Liaise with third‑party repair providers and monitor progress
- Collate and finalise engineer documentation and reports
- Update job progress and KPIs, and submit warranty claims
- Maintain high standards of service administration and compliance
Ideal Candidate
- Previous experience in a similar role, ideally within the motor trade
- Strong customer service and communication skills
- Technical understanding of vehicle components
- Excellent planning and organisational abilities
- Proficient in Microsoft Excel and Word
- Able to work independently and as part of a team
- Calm under pressure with a logical approach to problem‑solving
- GCSEs in Maths and English (or equivalent)
- Knowledge of the refuse industry and engineer planning is a bonus
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. We guarantee to interview all disabled applicants who meet the minimum criteria for this vacancy.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays (pro‑rated for part‑time schedules)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into the pension scheme, and 5× basic salary as a Death In Service benefit
- Employee Assistance Programme: Access a 24‑hour helpline for support with life’s challenges
- Health Shield Medical Cash Plan: Membership to a company‑funded cash plan for medical expenses
- GP Anytime: Online 24/7 access to GP services, including on‑demand appointments and unlimited consultations
- Training and Development: Mandatory equipment training, a Management Development Programme, and apprenticeship opportunities
- Cycle to Work Scheme: Save on commuting costs and stay healthy
- Care Concierge: Support navigating the care system with dedicated experts
- Occupational Health Support and Health Surveillance: Comprehensive well‑being support
- My Benefits Platform: Discounts from retailers, health and wellness services, entertainment, and home products
- Independent Free Mortgage Advice: Free advice to help you make informed decisions
Field Service Controller employer: Dennis Eagle UK
At Dennis Eagle, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values diversity and employee growth. As a Field Service Controller in Croydon, you'll enjoy a competitive salary, generous holiday allowance, and access to comprehensive health and well-being benefits, alongside opportunities for professional development through training programmes. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a meaningful impact in the refuse industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Controller
✨Tip Number 1
Get to know the company! Research Dennis Eagle and their Aftermarket team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Field Service Controller, you'll be the go-to person for customers and engineers. Role-play scenarios with friends or family to boost your confidence in handling calls and coordinating service activities.
✨Tip Number 3
Showcase your organisational skills! Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to prioritise and keep everything running smoothly under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team. Don’t hesitate to reach out if you have any questions during the process!
We think you need these skills to ace Field Service Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service skills and any relevant experience in field service coordination to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Field Service Controller role. Share specific examples of how you've handled similar responsibilities in the past, and don’t forget to show off your passion for customer service!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dennis Eagle UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Field Service Controller. Familiarise yourself with managing breakdowns, scheduling repairs, and communicating with customers and engineers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or went above and beyond to help a customer. This will highlight your proactive approach and communication skills.
✨Prepare for Technical Questions
Brush up on your technical understanding of vehicle components and any relevant experience in the motor trade. Be prepared to discuss how you would handle specific scenarios related to vehicle-off-road cases or coordinating repairs. This shows that you can think logically under pressure.
✨Demonstrate Your Organisational Skills
As a Field Service Controller, you'll need to juggle multiple tasks. Prepare to discuss how you prioritise work and manage your time effectively. You might even want to bring examples of how you've used tools like Microsoft Excel to keep track of job details and progress.
