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- Tasks: Oversee field service issues and ensure timely resolution of technical challenges.
- Company: Join a dynamic team at Dennis Eagle, committed to customer satisfaction.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health support services.
- Why this job: Make a real impact on customer experience while developing your skills.
- Qualifications: Strong technical knowledge and excellent problem-solving skills required.
- Other info: Flexible working hours and opportunities for training and development.
The predicted salary is between 36000 - 54000 £ per year.
Overview
Role: Customer Satisfaction Engineer
Location: Warwick, CV34 6TE
Hours: Monday to Thursday 08:00 – 16:30 and Friday 08:00 – 13:00
Salary: Up to £45,000.00 pa DOE
What You’ll Do
- Oversee field service issues, coordinate with internal teams and suppliers, and ensure timely resolution of technical challenges.
- Lead investigations and manage technical cases to drive solutions that improve customer experience.
What You’ll Need
- Strong technical and engineering knowledge
- Mechanical understanding of HGVs and vehicle systems
- Excellent problem-solving and communication skills
- Ability to manage multiple cases and liaise with customers
- IT literacy and a full UK driving licence
- Flexibility to travel and adapt to changing priorities
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
Benefits
- 25 days holiday plus Bank Holidays (pro rata for a 4-day week)
- Enhanced Pension Scheme and DIS Benefit: company contributes 5% of total salary into pension and 5x basic salary Death In Service
- Employee Assistance Programme: 24-hour helpline for support with life’s challenges
- Health Shield Medical Cash Plan
- GP Anytime: online 24/7 GP service
- Training and Development: mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships
- Cycle to Work Scheme
- Care Concierge
- Occupational Health Support and Health Surveillance
- My Benefits Platform: discounts from retailers
- Independent Free Mortgage Advice
Note: Dennis Eagle is not a sponsoring organisation. The successful applicant must have the right to work in the UK.
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Customer Satisfaction Engineer employer: Dennis Eagle UK
Contact Detail:
Dennis Eagle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Satisfaction Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer satisfaction and technical problem-solving. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of past work or case studies that highlight your problem-solving abilities and technical knowledge. This will help you stand out and demonstrate your value to potential employers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Satisfaction Engineer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Customer Satisfaction Engineer role. We want to see how your background aligns with what we’re looking for!
Show Off Your Problem-Solving Skills: Since this role involves tackling technical challenges, don’t shy away from sharing specific examples of how you've solved problems in the past. We love seeing your thought process and how you approach issues!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out without unnecessary fluff. This helps us get a quick grasp of your qualifications!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Dennis Eagle UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around HGVs and vehicle systems. Be ready to discuss specific examples of how you've solved technical challenges in the past, as this will show your problem-solving skills.
✨Showcase Your Communication Skills
Since you'll be liaising with customers and internal teams, practice explaining complex technical issues in simple terms. Think about how you can demonstrate your ability to communicate effectively during the interview.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle multiple cases or adapt to changing priorities. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your flexibility and organisational skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the role or the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
