At a Glance
- Tasks: Support service operations by managing records, processing job cards, and liaising with teams.
- Company: Join Dennis Eagle, a company committed to inclusivity and employee growth.
- Benefits: Enjoy 25 days holiday, enhanced pension, health plans, and training opportunities.
- Other info: We celebrate diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a high-performing team and make a real impact in service administration.
- Qualifications: Experience in administration, strong customer service skills, and proficiency in Microsoft Office.
The predicted salary is between 30000 - 33216 £ per year.
Overview
Role: Service Centre Administrator
Location: Croydon, CR0 4YL
Hours: 40 hours per week | between 08:30 and 16:30 Monday to Friday
Salary: Up to £33,216 pa DOE
Are you highly organised, detail-oriented, and passionate about delivering excellent service? We’re looking for a proactive and reliable Service Administrator to join our Aftermarket team!
This is a key administrative role where you’ll support the smooth running of our service operations by maintaining accurate records, processing job cards, and liaising with technicians, customers, and management.
Responsibilities
- Raise job cards and input technician time bookings and job details
- Collate and check documentation within agreed timescales
- Finalise parts used and hours charged, and close completed jobs
- Review and process service invoices, credits, and warranty claims
- Generate reports and maintain accurate records
- Communicate effectively with internal teams and customers
- Operate within company procedures and support continuous improvement
Ideal Candidate
- Proven administration experience in a service or workshop environment
- Strong customer service skills and a professional approach
- Proficient in Microsoft Excel and Word (intermediate level)
- Able to manage and prioritise tasks efficiently under pressure
- Excellent attention to detail and time management
- Flexible and results-driven with a positive attitude
- GCSEs (or equivalent) in Maths and English desirable
- Willingness to travel within the UK and work overtime when required
If you’re ready to support a high-performing service team, we’d love to hear from you! We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. We are dedicated to creating a supportive environment and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. You are invited to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays: based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service
- Employee Assistance Programme: access a 24-hour helpline for support with life’s challenges
- Health Shield Medical Cash Plan: members receive cash back for medical expenses
- GP Anytime: access to GP services 24/7 with on-demand appointments
- Training and Development: mandatory equipment training, Management Development Programme, and upskilling opportunities
- Cycle to Work Scheme: save on commuting costs
- Care Concierge: access to care experts
- Occupational Health Support and Health Surveillance
- My Benefits Platform: discounts from high street retailers and services
- Independent Free Mortgage Advice: free, independent mortgage advice
Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. The successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Service Administrator in Croydon employer: Dennis Eagle UK
At Dennis Eagle, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment in Croydon. Our commitment to employee growth is reflected in our comprehensive training programmes and generous benefits, including 25 days of holiday, enhanced pension contributions, and access to health services. Join us to be part of a high-performing team where your contributions are valued and your career can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Croydon
✨Tip Number 1
Get to know the company! Research Dennis Eagle and their service operations. Understanding their values and culture will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. As a Service Administrator, you'll be liaising with various teams and customers. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks efficiently in previous roles. This will demonstrate your ability to handle the responsibilities of the position effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the team. Don’t hesitate – the right opportunity could be just around the corner!
We think you need these skills to ace Service Administrator in Croydon
Some tips for your application 🫡
Show Off Your Organisation Skills:As a Service Administrator, being organised is key! Make sure your application highlights your ability to manage tasks efficiently and keep everything in order. Use examples from your past experiences to demonstrate how you’ve kept things running smoothly.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like your proficiency in Microsoft Excel and Word, and how they relate to the role. We love seeing candidates who take this extra step!
Highlight Your Customer Service Skills:Since this role involves liaising with customers and technicians, it’s important to showcase your customer service experience. Share stories that illustrate your professional approach and how you’ve handled customer interactions in the past.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dennis Eagle UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Administrator role. Familiarise yourself with the responsibilities like raising job cards and processing invoices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples from your past experience where you've successfully managed multiple tasks or maintained accurate records under pressure. This will demonstrate your ability to handle the demands of the role effectively.
✨Brush Up on Your Tech Skills
Since proficiency in Microsoft Excel and Word is important, take some time to practice using these tools. Be ready to discuss how you've used them in previous roles, especially in relation to generating reports or managing documentation.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, company culture, or opportunities for training and development. This shows that you're not just interested in the job, but also in how you can grow within the company.
