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- Tasks: Lead and coordinate field service activities for a smooth customer experience.
- Company: Join Dennis Eagle, a supportive and inclusive employer.
- Benefits: Enjoy 25 days holiday, enhanced pension, and health cash plan.
- Other info: We celebrate diversity and support your growth, regardless of background.
- Why this job: Make a real impact in a fast-paced environment while developing your skills.
- Qualifications: Experience in service control and strong communication skills required.
The predicted salary is between 43956 - 43956 £ per year.
Location: Croydon, CR0 4YL
Hours: 40 hours per week, between 08:00 and 16:30 Monday to Friday
Salary: Up to £43,956 pa DOE
Are you an organised, confident service professional who thrives in a fast‑paced environment? We’re looking for a Senior Field Service Controller to lead and coordinate field service activity, ensuring customers receive a smooth, efficient and high‑quality service experience.
What You’ll Be Doing
- Act as the primary point of contact for customers, engineers and suppliers
- Manage and prioritise field service jobs, including breakdowns and VORs
- Lead, support and mentor service controllers
- Handle escalations and resolve service disruptions quickly and professionally
- Monitor KPIs, workload and work‑in‑progress to keep operations running smoothly
- Ensure accurate administration, documentation and system updates
What We’re Looking For
- Proven experience in a senior service control, scheduling or coordination role
- Strong customer service and communication skills
- Excellent planning, organisation and problem‑solving ability
- Confident decision‑maker who performs well under pressure
- Good IT skills, including Microsoft Office
- Ability to lead by example and manage competing priorities
We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role. At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays: based on a 5‑day working week (pro rata to 20 days plus Bank Holidays for a 4‑day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5× basic salary Death In Service.
- Employee Assistance Programme: Access a 24‑hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company‑funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on‑demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well‑being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high‑street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Senior Field Service Controller in Croydon employer: Dennis Eagle UK
Contact Detail:
Dennis Eagle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Field Service Controller in Croydon
✨Tip Number 1
Get to know the company inside out! Research Dennis Eagle, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Senior Field Service Controller. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the job!
We think you need these skills to ace Senior Field Service Controller in Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in service control or coordination, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Field Service Controller role. Mention specific examples of how you've handled service disruptions or led teams in the past.
Show Off Your IT Skills: Since good IT skills are a must, make sure to mention your proficiency with Microsoft Office and any other relevant software. If you have experience with scheduling tools or CRM systems, definitely include that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Dennis Eagle UK
✨Know Your Stuff
Before the interview, make sure you understand the role of a Senior Field Service Controller inside out. Familiarise yourself with the key responsibilities like managing field service jobs and handling escalations. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves being the primary point of contact for customers, engineers, and suppliers, prepare examples that highlight your strong customer service skills. Think of situations where you resolved issues quickly and professionally, as this will demonstrate your ability to thrive under pressure.
✨Demonstrate Leadership Qualities
As a Senior Field Service Controller, you’ll need to lead and mentor others. Be ready to discuss your leadership style and provide examples of how you've successfully managed teams or projects in the past. This will show them you can lead by example and handle competing priorities effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as service disruptions or prioritising urgent jobs, and prepare your responses. This will help you showcase your planning and organisational skills during the interview.