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- Tasks: Service and maintain specialist vehicles, ensuring peak performance and compliance.
- Company: Join Dennis Eagle, a leader in vehicle service with a commitment to inclusivity.
- Benefits: Enjoy 25 days holiday, enhanced pension, health plans, and training opportunities.
- Other info: Flexible working hours and travel across the UK; we value potential!
- Why this job: Take your engineering skills on the road and make a real impact.
- Qualifications: NVQ Level 3 in Heavy Vehicle Service and Maintenance preferred.
The predicted salary is between 45663 - 48578 £ per year.
Role: Field Service Engineer
Location: Covering Leicestershire and Northamptonshire region, reporting into the Aldridge Service Centre
Hours: 45 hours per week (between 07:00 and 16:30 Monday to Friday). 40-hour per week option available.
Salary: £45,663.70 – £48,578.40 pa DOE (based on 45hpw)
Are you a skilled technician with a passion for problem‑solving and delivering exceptional service? We’re looking for a proactive and customer‑focused Field Service Engineer to join our Aftermarket team! This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.
Key Responsibilities
- Diagnose and repair faults on vehicle chassis and mounted equipment
- Carry out servicing and maintenance to a high standard
- Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
- Use diagnostic software and tools to identify and resolve issues
- Log all work using PDA software and maintain accurate service records
- Travel to customer sites across the UK, sometimes at short notice
- Maintain a clean and safe working environment at all times
- Communicate clearly with customers and provide excellent service
- Support health and safety practices and complete risk assessments as required
Ideal Candidate
- NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
- Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
- Strong diagnostic and fault‑finding skills
- Knowledge of vehicle technology systems and compliance standards
- Comfortable working independently and managing your own workload
- Excellent communication and customer service skills
- Flexible with working hours and willing to travel
- General computer literacy and ability to complete technical documentation
- Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus
If you’re ready to take your engineering career on the road, we’d love to hear from you! We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Why You’ll Love Working Here
- 25 days holiday plus Bank Holidays: 5‑day working week (pro rata to 20 days plus Bank Holidays for a 4‑day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme: Access a 24‑hour helpline for support with life’s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company‑funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X‑rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24‑7 appointment service, featuring on‑demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well‑being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high‑street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
If you'd like to learn more about how we handle your information, please check out our Job Applicant Privacy Notice.
Field Service Engineer - Midlands in Aldridge employer: Dennis Eagle UK
Contact Detail:
Dennis Eagle UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Midlands in Aldridge
✨Tip Number 1
Get to know the company before your interview! Research Dennis Eagle, their values, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role is all about diagnosing and fixing issues, think of examples from your past experiences where you’ve successfully tackled challenges. Be ready to share these during your chat!
✨Tip Number 3
Don’t forget to highlight your customer service skills! As a Field Service Engineer, you'll be interacting with clients regularly. Share stories that showcase your ability to communicate clearly and provide excellent service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team. Don’t hesitate – we can’t wait to hear from you!
We think you need these skills to ace Field Service Engineer - Midlands in Aldridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Field Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your problem-solving abilities and technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and why you’re the perfect fit for our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Technical Skills: Since this role involves diagnosing and repairing vehicles, make sure to mention any specific tools or software you’re familiar with. We’re keen on candidates who can hit the ground running, so highlight your hands-on experience!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Dennis Eagle UK
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around vehicle technology systems and compliance standards. Be ready to discuss your experience with diagnostic software and tools, as well as any specific repairs or maintenance tasks you've handled in the past.
✨Show Off Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved issues in previous roles. Think of specific instances where your troubleshooting skills made a difference, and be ready to explain your thought process during those situations.
✨Communicate Clearly
Since this role involves interacting with customers, practice articulating your thoughts clearly and confidently. You might want to role-play common customer scenarios to demonstrate your excellent communication and customer service skills during the interview.
✨Be Flexible and Ready to Travel
Highlight your willingness to travel and adapt to different working hours. Share any experiences where you've successfully managed your workload independently, as this will show that you're comfortable in a mobile role and can handle the demands of the job.