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- Tasks: Lead daily operations of our Somerset Workshop, ensuring top-notch vehicle repair and customer satisfaction.
- Company: Join Dennis Eagle, a leader in commercial vehicle servicing with a commitment to inclusivity and excellence.
- Benefits: Enjoy 25 days holiday, enhanced pension, medical cash plan, and access to GP services anytime.
- Why this job: Be part of a supportive culture that values your skills and offers growth through training and development.
- Qualifications: Extensive experience in vehicle repair, staff management, and strong customer relations are essential.
- Other info: We guarantee interviews for disabled applicants meeting minimum criteria; apply now!
The predicted salary is between 43200 - 72000 £ per year.
Location: Bridgwater, TA6 5LB
Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday
Are you a seasoned professional with a knack for managing operations and driving continuous improvement? We are looking for a Senior Operations Manager to oversee the day-to-day running of our Somerset Workshop contract across Bridgwater, Williton, and Evercreech. In this role, you will ensure customer satisfaction, manage budgets, and maintain high standards of vehicle repair and servicing. You will act as a key liaison between customers and our team, ensuring compliance with policies and delivering excellent service.
The ideal candidate will have extensive experience in commercial vehicle repair and servicing, staff management, and P&L oversight. Strong customer relation skills, a management qualification, and proficiency in administration are essential. If you are adaptable, organised, and able to motivate a team, we want to hear from you!
Our employees benefit from:
- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Please don’t delay your application; this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Senior Contracts Operations Manager employer: Dennis Eagle Ltd
Contact Detail:
Dennis Eagle Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contracts Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operations and challenges of commercial vehicle repair and servicing. Understanding the nuances of this industry will help you speak confidently about how your experience aligns with the role.
✨Tip Number 2
Network with professionals in the field, especially those who have worked in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your management style and how you motivate teams. Since the role requires strong leadership skills, having examples ready that demonstrate your ability to lead and improve team performance will set you apart.
✨Tip Number 4
Research Dennis Eagle's values and recent developments. Showing that you understand their commitment to inclusivity and employee well-being can help you connect with the interviewers and demonstrate your alignment with their mission.
We think you need these skills to ace Senior Contracts Operations Manager
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Senior Contracts Operations Manager position. Highlight key responsibilities such as managing operations, ensuring customer satisfaction, and overseeing budgets to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your extensive experience in commercial vehicle repair and servicing, staff management, and P&L oversight. Use specific examples to demonstrate how your background aligns with the requirements of the role.
Showcase Soft Skills: The ideal candidate should possess strong customer relation skills and the ability to motivate a team. Make sure to include instances where you've successfully managed teams or improved customer satisfaction in your application.
Tailor Your Application: Customise your CV and cover letter to reflect the values and culture of Dennis Eagle. Mention your adaptability and organisational skills, and express your enthusiasm for contributing to an inclusive workplace that celebrates diversity.
How to prepare for a job interview at Dennis Eagle Ltd
✨Showcase Your Experience
Make sure to highlight your extensive experience in commercial vehicle repair and servicing. Be prepared to discuss specific examples of how you've managed operations and driven continuous improvement in previous roles.
✨Demonstrate Leadership Skills
As a Senior Contracts Operations Manager, you'll need to motivate and manage a team effectively. Share instances where you've successfully led a team, resolved conflicts, or improved team performance.
✨Understand the Company Culture
Familiarise yourself with Dennis Eagle's commitment to diversity and inclusion. Be ready to discuss how you can contribute to creating a supportive environment and how your values align with theirs.
✨Prepare Questions
Have thoughtful questions ready for your interviewers. This shows your interest in the role and the company. Ask about their expectations for the position, opportunities for training and development, or how they measure success in this role.
