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- Tasks: As a Field Service Engineer, you'll diagnose and repair vehicles while providing top-notch customer service.
- Company: Join Dennis Eagle, a leader in vehicle servicing with a commitment to inclusivity and employee growth.
- Benefits: Enjoy 25 days holiday, enhanced pension, medical cash plan, and flexible working options.
- Why this job: This role offers hands-on experience, travel opportunities, and a supportive work culture.
- Qualifications: NVQ Level 3 in Heavy Vehicle Service and Maintenance is required; experience in a similar role is a plus.
- Other info: We welcome diverse applicants and guarantee interviews for disabled candidates meeting minimum criteria.
The predicted salary is between 42000 - 48000 £ per year.
Field Service EngineerLocation: ReadingRole: Field Service EngineerLocation: Reading (you\’ll report/be allocated to the Croydon Service Centre)Hours: 45 hours per week | 9 hours per day between 06:00 and 18:00 Monday to Friday –Looking for flexibility? We offer 40-hour per week optionSalary: between £49,935.60 – £54,545.40 pa DOE (based on 45hpw)
Are you a skilled technician with a passion for problem-solving and delivering exceptional service? Were looking for a proactive and customer-focusedField Service Engineerto join our Aftermarket team!
This is a mobile role where youll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. Youll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.
Field Service EngineerKey Responsibilities:
- Diagnose and repair faults on vehicle chassis and mounted equipment
- Carry out servicing and maintenance to a high standard
- Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications
- Use diagnostic software and tools to identify and resolve issues
- Log all work using PDA software and maintain accurate service records
- Travel to customer sites across the UK, sometimes at short notice
- Maintain a clean and safe working environment at all times
- Communicate clearly with customers and provide excellent service
- Support health and safety practices and complete risk assessments as required
Field Service EngineerIdeal Candidate:
- NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance
- Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer)
- Strong diagnostic and fault-finding skills
- Knowledge of vehicle technology systems and compliance standards
- Comfortable working independently and managing your own workload
- Excellent communication and customer service skills
- Flexible with working hours and willing to travel
- General computer literacy and ability to complete technical documentation
- Experience with electric vehicles, IRTEC qualification, or HGV Class 2 licence is a bonus
If youre ready to take your engineering career on the road as aField Service Engineer, wed love to hear from you!
We welcome applicants from all backgrounds. Even if you dont meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Why Youll Love Working Here as aField Service Engineer:
- 25 days holiday plus Bank Holidays:this isbased on a 5 day working week(pro rata to 20 days plus Bank Holidays for a 4 day working week)
- Enhanced Pension Scheme and DIS Benefit:The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme:Access a 24-hour helpline for support with life\’s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan:All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime:Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development:We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme:Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge:Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance:Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform:Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice:Receive free, independent advice on mortgages to help you make informed decisions.
Please dont delay your application, this role could be filled at any time for the right candidate.
Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
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Field Service Engineer employer: Dennis Eagle Ltd
Contact Detail:
Dennis Eagle Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest vehicle technology systems and compliance standards. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Highlight any experience you have with electric vehicles or relevant qualifications like IRTEC. These skills are increasingly valuable and can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully diagnosed and repaired faults in previous roles. Real-life scenarios can showcase your problem-solving abilities and technical expertise.
✨Tip Number 4
Emphasise your flexibility and willingness to travel, as this role requires mobility across the UK. Being open about your availability can make you a more attractive candidate.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Service Engineer role. Emphasise your diagnostic and fault-finding skills, as well as any experience with heavy vehicles or electric vehicles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for problem-solving and customer service. Mention specific examples from your previous roles that demonstrate your ability to work independently and manage your workload effectively.
Highlight Relevant Qualifications: Clearly list your qualifications, such as NVQ Level 3 in Heavy Vehicle Service and Maintenance. If you have additional certifications like IRTEC or an HGV Class 2 licence, make sure to include those as well.
Showcase Communication Skills: Since excellent communication is key in this role, provide examples of how you've successfully interacted with customers in the past. This could be through resolving issues or providing exceptional service during your previous jobs.
How to prepare for a job interview at Dennis Eagle Ltd
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with vehicle diagnostics, fault-finding, and maintenance. Bring examples of past challenges you've solved and how you approached them.
✨Emphasise Customer Service
This role requires excellent communication and customer service skills. Share specific instances where you've gone above and beyond for a customer or resolved a difficult situation. Highlight your ability to communicate clearly and effectively with clients.
✨Demonstrate Flexibility and Independence
Since this is a mobile role, it's important to show that you're comfortable working independently and managing your own schedule. Discuss any previous experiences where you've had to adapt quickly to changing circumstances or travel on short notice.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Field Service Engineer role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
