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- Tasks: Service and maintain specialist vehicles, ensuring peak performance and compliance.
- Company: Join Dennis Eagle, a leader in vehicle service with a commitment to inclusivity.
- Benefits: Enjoy 25 days holiday, enhanced pension, medical cash plan, and ongoing training.
- Why this job: Take your engineering skills on the road and make a real impact.
- Qualifications: NVQ Level 3 in Heavy Vehicle Service and Maintenance preferred.
- Other info: Flexible hours, supportive environment, and opportunities for growth await you.
The predicted salary is between 38000 - 46000 £ per year.
Location: Covering all of the Midlands, you will be allocated to the Aldridge Service Centre.
Hours: 45 hours per week | between 08:00 and 17:30 Monday to Friday - Looking for flexibility? We offer a 40-hour per week option.
Salary: Between £43,992 and £46,800 pa DOE (based on 45hpw).
Are you a skilled technician with a passion for problem-solving and delivering exceptional service? We’re looking for a proactive and customer-focused Field Service Engineer to join our Aftermarket team! This is a mobile role where you’ll be responsible for servicing, repairing, and maintaining specialist vehicles at customer sites and company workshops. You’ll play a vital role in ensuring our vehicles are safe, compliant, and operating at peak performance.
Key Responsibilities:- Diagnose and repair faults on vehicle chassis and mounted equipment.
- Carry out servicing and maintenance to a high standard.
- Prepare vehicles for MOT inspections and ensure compliance with Department Of Transport specifications.
- Use diagnostic software and tools to identify and resolve issues.
- Log all work using PDA software and maintain accurate service records.
- Travel to customer sites across the UK, sometimes at short notice.
- Maintain a clean and safe working environment at all times.
- Communicate clearly with customers and provide excellent service.
- Support health and safety practices and complete risk assessments as required.
- NVQ Level 3 or equivalent in Heavy Vehicle Service and Maintenance.
- Previous experience in a similar role (Field Service, HGV Mechanic, Workshop Engineer).
- Strong diagnostic and fault-finding skills.
- Knowledge of vehicle technology systems and compliance standards.
- Comfortable working independently and managing your own workload.
- Excellent communication and customer service skills.
- Flexible with working hours and willing to travel.
- General computer literacy and ability to complete technical documentation.
If you’re ready to take your engineering career on the road, we’d love to hear from you! We welcome applicants from all backgrounds. Even if you don’t meet every single requirement, we encourage you to apply. We value potential and are committed to supporting your growth in the role.
At Dennis Eagle we are proud to be an equal opportunities employer and a disability confident organisation. We are committed to fostering an inclusive workplace where diversity is celebrated. As part of our dedication to creating a supportive environment, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We invite you to engage in an open conversation with us about how we can best support you and ensure that your unique skills and talents are recognised and valued. Your success is integral to our collective growth, and we look forward to working together to create a workplace that empowers everyone to thrive.
Why You’ll Love Working Here:- 25 days holiday plus Bank Holidays: this is based on a 5 day working week (pro rata to 20 days plus Bank Holidays for a 4 day working week).
- Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 5x basic salary Death In Service.
- Employee Assistance Programme: Access a 24-hour helpline for support with life’s challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues.
- Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans.
- GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions.
- Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships.
- Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme.
- Care Concierge: Get help navigating the care system with access to a team of dedicated care experts.
- Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support.
- My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products.
- Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.
Please don’t delay your application, this role could be filled at any time for the right candidate. Please be aware that Dennis Eagle is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
Field Service Engineer (covering the Midlands)... in Aldridge employer: Dennis Eagle Ltd
Contact Detail:
Dennis Eagle Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (covering the Midlands)... in Aldridge
✨Tip Number 1
Get to know the company before your interview! Research Dennis Eagle, their values, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! As a Field Service Engineer, you'll need to demonstrate your ability to diagnose and fix issues on the spot. Consider running through some common scenarios or technical questions that might come up during the interview.
✨Tip Number 3
Show off your communication skills! You'll be interacting with customers regularly, so be ready to discuss how you handle customer service situations. Share examples of how you've provided excellent service in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Dennis Eagle.
We think you need these skills to ace Field Service Engineer (covering the Midlands)... in Aldridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience and skills that match the Field Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your problem-solving abilities and technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Be genuine and let your personality come through – we love to see enthusiasm!
Showcase Your Communication Skills: As a Field Service Engineer, clear communication is key. In your application, demonstrate your ability to communicate effectively, whether it’s through your writing style or by providing examples of how you’ve successfully interacted with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Dennis Eagle Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to heavy vehicle service and maintenance. Familiarise yourself with common diagnostic tools and software, as well as the latest compliance standards. This will not only help you answer technical questions confidently but also show your passion for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully diagnosed and repaired faults. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive approach and ability to deliver exceptional service, which is key for a Field Service Engineer.
✨Communicate Clearly
Since this role involves interacting with customers, practice how you would explain technical issues in simple terms. Think about how you can convey complex information clearly and effectively. Good communication skills are essential, so be ready to showcase your ability to connect with clients.
✨Be Flexible and Ready to Travel
Highlight your willingness to travel and adapt to changing schedules. Discuss any previous experiences where you had to manage your time effectively or work independently. This will reassure the interviewers that you're ready for the mobile nature of the job and can handle the demands of the role.
