You will
also identify opportunities to grow our relationships and work with the wider business to deliver excellent service.
Your Tasks
- Build strong relationships with customers and act as their trusted advisor.
- Improve the customer experience, encourage engagement, and support organic growth.
- Take ownership of customer issues and see them through to resolution.
- Support revenue growth by maintaining existing business and identifying new opportunities in collaboration with business development teams.
- Anticipate challenges, share best practice, and suggest ideas to improve the customer journey.
- Provide post-sale support and ensure a smooth transition from acquisition to ongoing account management.
- Stay up to date with industry developments and apply best practice where relevant.
Your Profile
- Degree in Business Administration, Legal Studies, or equivalent experience.
- Experience in Customer Success, Account Management, or a similar client-facing role.
- Experience providing customer service support and resolving customer issues.
- Strong written and verbal communication skills in English.
- Strong written and verbal communication skills in German.
- Excellent interpersonal skills and confidence working directly with clients.
- Strong problem-solving skills and the ability to manage several priorities at once.
- A self-motivated, goal-oriented approach.
- A collaborative mindset and the ability to work well across different departments.
Desirable Skills
- Awareness of the latest technology trends and applications in the IP industry.
- Familiarity with Salesforce.
- Experience in IP lifecycle management from a client perspective.
- Additional European language skills are a plus.
If you are customer-focused, proactive, and enjoy building strong relationships, we would be pleased to hear from you.
Requirements:Experience as a business development manager, sales executive, or in a relevant role is essential Proven successful sales track record Fluent in English Understands the market and industry trends Effective communication and negotiation Experience in building strong relationships with clients Desired: Experience in customer support Familiarity with tools like Microsoft Office and CRM software (such as Salesforce) A bachelor’s degree in business administration, sales, or a relevant field (such as marketing)
#J-18808-Ljbffr
Customer Success Manager (M/F/D) in Woking employer: Dennemeyer
As a leading IP management firm, we pride ourselves on fostering a dynamic and inclusive work culture in Woking, where innovation and collaboration thrive. Our employees benefit from competitive salaries, comprehensive benefits, and ample opportunities for professional growth, all while being part of a global team that values their contributions to our commercial success.
