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- Tasks: Assist patients and manage appointments while providing a friendly reception experience.
- Company: Join a dedicated healthcare team focused on patient care and support.
- Benefits: Enjoy flexible part-time hours and a supportive work environment.
- Why this job: Make a real difference in patients' lives while developing valuable skills in healthcare.
- Qualifications: No prior experience needed; just bring your enthusiasm and a willingness to learn.
- Other info: Work Monday to Friday, with shifts between 7.30am and 6.00pm.
The predicted salary is between 24000 - 36000 £ per year.
Reports To: Reception Team Supervisor and Patient Services Manager
Hours: Part-time hours available, Monday – Friday, between 7.30am – 6.00pm
Job Summary: Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities:
- Administration: Maintain thorough knowledge of all Practice procedures. Work in accordance with written protocols.
- Reception: Greet and receive patients consulting with members of the practice team. Hand completed repeat prescriptions to patients and verify names and addresses. Cover all reception positions as necessary.
- Appointments: Process appointment requests for same-day and future appointments via telephone and in person. Handle visit requests appropriately.
- Computer: Register new patients, including data entry and updating medical records. Process patient address changes in the computer system. Manage repeat prescription requests following practice guidelines.
- Telephone: Maintain a working knowledge of the telephone system during and after hours.
- Other Tasks: Ensure building security by understanding doors, windows, and alarm systems. Perform any other tasks assigned by managers.
Medical Receptionist employer: Denmark Street Surgery
Contact Detail:
Denmark Street Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Familiarise yourself with common medical terminology and practice procedures. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Being able to convey information clearly and courteously is crucial for a Medical Receptionist.
✨Tip Number 3
Showcase your ability to handle multiple tasks efficiently. Think of examples from your past experiences where you successfully managed busy situations, as this will be key in a reception role.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter can help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Medical Receptionist. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in reception or administrative roles. Emphasise your customer service skills, attention to detail, and ability to handle multiple tasks efficiently.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the practice. Mention specific examples of how you've successfully managed patient interactions or administrative tasks in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Medical Receptionist.
How to prepare for a job interview at Denmark Street Surgery
✨Know the Practice Procedures
Familiarise yourself with the specific procedures and protocols of the practice. This will show your commitment and readiness to integrate smoothly into their team.
✨Demonstrate Excellent Communication Skills
As a Medical Receptionist, you'll be the first point of contact for patients. Practice clear and friendly communication, both in person and over the phone, to convey your ability to handle patient interactions effectively.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage appointments and handle multiple tasks simultaneously. Highlight any previous experience that demonstrates your ability to stay organised under pressure.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as dealing with an upset patient or managing a busy reception desk. Think through your responses in advance to showcase your problem-solving skills.
