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- Tasks: Assist customers in Swedish and English via calls and emails, resolving queries efficiently.
- Company: Join MTrec, a blue-chip company known for its supportive and team-focused culture.
- Benefits: Enjoy remote work, Monday to Friday hours, and world-class training opportunities.
- Why this job: Be part of a motivated team that values customer satisfaction and personal development.
- Qualifications: Fluency in Swedish and English with a background in customer service required.
- Other info: Home-based role with occasional office visits every 3-4 months for training.
The predicted salary is between 24000 - 36000 £ per year.
Working for a blue-chip company with a great team-based culture. The role is only working Monday to Friday - no weekends! Home based position from day one! World class training and development opportunities.
The Company You Will Be Working For:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Swedish Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company that has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting ASAP, with full training and support provided. You will be provided with all of the equipment you need; please ensure you have a stable and secure WiFi connection and a suitable workspace from home. We are open to applicants who do not live local to the company site; however, you will be required to travel to the office every 3 to 4 months for training or meetings.
The Role You Will Be Doing:
- Handle inbound calls from consumers and distributors.
- Address customer enquiries via telephone and email in Swedish and English.
- Provide quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on the status of their enquiries.
- Process inbound calls accurately and efficiently.
- Make effective use of downtime by assisting colleagues with other tasks.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Fulfil any other ad-hoc duties.
Working Monday to Friday either 8am - 4pm / 9am - 5pm.
About You:
- Fluent in Swedish and English.
- You must have a customer service background.
- You will be able to provide a courteous and professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers' problems.
Swedish Speaking Customer Service Advisor Remote employer: Deniselagrassa
Contact Detail:
Deniselagrassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish Speaking Customer Service Advisor Remote
✨Tip Number 1
Make sure to highlight your fluency in both Swedish and English during any conversations you have. This is crucial for the role, so be prepared to demonstrate your language skills in a friendly and professional manner.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. Being able to discuss your approach to resolving customer issues will show that you're ready to jump into the role.
✨Tip Number 3
Research the company culture and values of MTrec. Understanding their team-focused environment will help you align your responses and show that you’re a great fit for their supportive atmosphere.
✨Tip Number 4
Prepare questions to ask about the training and development opportunities they offer. This shows your eagerness to grow within the company and your commitment to providing excellent customer service.
We think you need these skills to ace Swedish Speaking Customer Service Advisor Remote
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Swedish and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous customer service roles. Use specific examples that demonstrate your ability to handle inquiries, resolve issues, and provide excellent service.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that match the requirements of the Swedish Speaking Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Explain why you are a great fit and how your background aligns with their team-focused culture.
How to prepare for a job interview at Deniselagrassa
✨Brush Up on Your Language Skills
Since the role requires fluency in both Swedish and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous customer service experiences in both languages.
✨Showcase Your Customer Service Experience
Highlight your previous roles in customer service and be ready to share specific examples of how you've resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show how you can provide excellent service.
✨Familiarise Yourself with the Company Culture
Research MTrec and understand their values and team-based culture. Be prepared to discuss how your personal values align with theirs and how you can contribute positively to their team environment.
✨Prepare for Remote Work Questions
As this is a remote position, be ready to discuss your home office setup and how you manage your time and productivity while working from home. Highlight any previous remote work experience and your ability to stay motivated and organised.
