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For Companies At a Glance
- Tasks: Assist customers via phone and email in Norwegian and English, resolving queries efficiently.
- Company: Join MTrec, a blue-chip company known for its supportive team culture and excellent training.
- Benefits: Enjoy remote work, Monday to Friday hours, and world-class training opportunities.
- Why this job: Be part of a motivated team that values customer service and offers great support.
- Qualifications: Fluent in Norwegian and English with a background in customer service required.
- Other info: Work from home with occasional office visits every 3-4 months for training.
The predicted salary is between 24000 - 36000 £ per year.
Working for a blue-chip company with a great team-based culture. The role is only working Monday to Friday - no weekends! Home based position from day one! World class training and development opportunities.
The Company You Will Be Working For:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Norwegian Speaking Customer Service Advisor as soon as possible. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company that has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting ASAP, with full training and support provided. You will be provided with all of the equipment you need; please ensure you have a stable and secure WiFi connection and a suitable workspace from home. We are open to applicants who do not live local to the company site; however, you will be required to travel to the office every 3 to 4 months for training or meetings.
The Role You Will Be Doing:
- Handle inbound calls from consumers and distributors.
- Address customer enquiries via telephone and email in Norwegian and English.
- Provide quality advice and information to consumers and distributors.
- Resolve queries and keep customers updated on the status of their enquiries.
- Process inbound calls accurately and efficiently.
- Make effective use of downtime by assisting colleagues with other tasks.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
- Fulfil any other ad-hoc duties.
Working Monday to Friday either 8am - 4pm / 9am - 5pm.
About You:
- Fluent in Norwegian and English.
- You must have a customer service background.
- You will be able to provide a courteous and professional service to ensure the customer is completely satisfied.
- You will be a great team player and you will be motivated by helping solve customers' problems.
Norwegian Speaking Customer Service Advisor - Remote employer: Deniselagrassa
Contact Detail:
Deniselagrassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian Speaking Customer Service Advisor - Remote
✨Tip Number 1
Make sure to highlight your fluency in both Norwegian and English during any conversations you have with us. Being able to communicate effectively in both languages is crucial for this role, so be prepared to demonstrate your language skills.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them. We value candidates who can show they understand the importance of providing excellent customer service and can think on their feet when resolving issues.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations and show that you're a great fit for our team-focused environment.
✨Tip Number 4
Prepare questions to ask us about the role and the company. This shows your genuine interest in the position and helps you assess if we're the right fit for you as well. Engaging in a two-way conversation can leave a positive impression.
We think you need these skills to ace Norwegian Speaking Customer Service Advisor - Remote
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Norwegian and English. Mention any relevant experiences where you used these languages, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous roles in customer service. Use specific examples that demonstrate your ability to handle inquiries, resolve issues, and provide excellent service.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that match the requirements of the Norwegian Speaking Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Explain why you are a great fit for their team-based culture and how you can contribute to their customer service excellence.
How to prepare for a job interview at Deniselagrassa
✨Brush Up on Your Language Skills
Since the role requires fluency in both Norwegian and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous customer service experiences in both languages.
✨Showcase Your Customer Service Experience
Highlight your previous roles in customer service and be ready to share specific examples of how you resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and show how you can provide excellent service.
✨Familiarise Yourself with the Company Culture
Research MTrec and understand their values and team-based culture. Be prepared to discuss how your personal values align with theirs and how you can contribute positively to their team environment.
✨Prepare for Remote Work Questions
As this is a remote position, be ready to discuss your home office setup and how you manage your time and productivity while working from home. Highlight any previous remote work experience and your ability to stay motivated and organised.
