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For Companies At a Glance
- Tasks: Handle customer calls and admin tasks while delivering excellent service.
- Company: Join MTrec Commercial, a market leader with a friendly team culture.
- Benefits: Enjoy training opportunities, easy access to offices, and immediate start.
- Why this job: Be part of an award-winning team and make a real impact in customer service.
- Qualifications: Previous customer service experience and a positive, motivated attitude are essential.
- Other info: Located just north of Newcastle city centre with great transport links.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Advisor role at Denise La Grassa. Be among the first 25 applicants.
The opportunity to work with an award-winning team who are at the pinnacle of their industry.
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices
- Immediate Start Date
The Company you will be working for: MTrec Commercial are proudly supporting our new, market leading client, who, due to significant expansion are seeking to recruit a motivated and attentive customer service advisor. The company are ideally situated just north of Newcastle city centre and have excellent links to public transport.
The Role you will be doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for customers both via email and on the telephone.
- First contact resolution of customers and clients queries, requests, orders and complaints.
- Provide support to the team.
About you:
- Previous customer service experience.
- Positive and motivated attitude to work.
- Desire to succeed and develop.
- Customer focused and attentive.
Seniority level: Entry level
Employment type: Temporary
Job function: Customer Service
Industries: Administrative and Support Services
Customer Service Advisor employer: Deniselagrassa
Contact Detail:
Deniselagrassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Research MTrec Commercial and their client to understand their customer service philosophy, which will help you align your responses during any interviews.
✨Tip Number 2
Prepare for common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in discussions with the hiring team.
✨Tip Number 3
Showcase your communication skills. Since the role involves taking inbound calls and handling emails, practice articulating your thoughts clearly and confidently, as this will be crucial in demonstrating your suitability.
✨Tip Number 4
Network with current employees if possible. Engaging with people who already work at MTrec Commercial can provide insights into the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Use keywords from the job description, such as 'inbound customer service calls' and 'first contact resolution', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your positive attitude and motivation. Mention specific examples of how you've delivered great customer experiences in the past, and express your desire to succeed and develop within the company.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for a Customer Service Advisor, such as communication, problem-solving, and attention to detail. Make it clear how these skills will help you excel in the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer service roles.
How to prepare for a job interview at Deniselagrassa
✨Show Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled customer queries or complaints effectively, as this will demonstrate your ability to deliver a great customer experience.
✨Demonstrate a Positive Attitude
Employers are looking for candidates with a positive and motivated attitude. During the interview, maintain an upbeat tone and express your enthusiasm for the role. This will help you stand out as someone who is eager to contribute to the team.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face in the role, such as dealing with difficult customers or resolving complaints. Prepare responses that showcase your problem-solving skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions about the company culture, training opportunities, and team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
