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- Tasks: Engage with customers, generate leads, and communicate tech info in Portuguese.
- Company: Join MTrec Commercial, a leader in customer service solutions.
- Benefits: Enjoy remote work, free counselling, awards, and regular events.
- Why this job: Perfect for those seeking growth, teamwork, and a vibrant culture.
- Qualifications: Fluent in Brazilian/Portuguese; call centre experience preferred.
- Other info: All equipment provided; no weekend shifts!
The predicted salary is between 24000 - 36000 £ per year.
Be among the first 25 applicants. Ongoing training and coaching and progression opportunities. A fully remote position (UK only) with all equipment provided.
- EAP (Employment Assistance program)
- Free 24/7 counselling, legal & information line
- Employee of the quarter awards (prizes have included trips for two abroad, brand new laptop or TV, yearly gym or cinema membership, beauty and wellness monthly subscription, etc.)
- Regular parties and events
- Free eye test
- Pension scheme
- Free flu vaccination
- Monday to Friday working hours, No weekends!
The Company you will be working for: MTrec Commercial are proudly representing our industry leading client on their search for a Fluent Brazilian/Portuguese speaking Customer Advisor to join their growing team as soon as possible. You do not need to live local, and we are open to applicants that live in the UK. All equipment will be provided though you may have your own suitable workspace at home. If you feel you have the skills and experience required then please apply for an immediate response!
The Role you'll be doing: As a Brazilian/Portuguese speaking Customer Advisor, you will be responsible for conducting professional calls on behalf of our clients to communicate complex information about new technologies, raise product awareness, and assess the requirements of prospective customers. Your key responsibilities will include:
- Conducting calls to generate high-quality leads
- Acquiring, with training, a good knowledge of product features and applications, and utilizing this information efficiently in your communications
- Understanding the needs of prospective customers and reacting accordingly
- Maintaining organized and detailed records of customer interactions
- Researching contacts and considering their requirements prior to communication
- Supporting your colleagues and working as a team
- Embracing our company values
- Delivering a very high standard of quality and professionalism at all times
About You: Native/Fluent in Brazilian/Portuguese is essential. Fluency in Spanish is preferred. Positive attitude and results-driven. Good team and interpersonal skills. Confidence to direct the course of a conversation and handle objections. Well-organized and conscientious, with excellent attention to detail. Ability to quickly learn new processes. Experience in a call centre or any target-driven environment (lead generation, telesales, B2B, customer service, etc.)
Brazilian/Portuguese Speaking Customer Advisor Fully Remote employer: Deniselagrassa
Contact Detail:
Deniselagrassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brazilian/Portuguese Speaking Customer Advisor Fully Remote
✨Tip Number 1
Familiarise yourself with the products and services offered by the company. Understanding their features and applications will help you communicate effectively during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your conversational skills in Brazilian/Portuguese. Since the role requires fluent communication, engaging in mock conversations or role-playing scenarios can boost your confidence and prepare you for real customer interactions.
✨Tip Number 3
Research common customer service scenarios and objections that may arise in a call centre environment. Being prepared to handle these situations will showcase your problem-solving skills and readiness for the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Brazilian/Portuguese Speaking Customer Advisor Fully Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Brazilian/Portuguese and any relevant experience in customer service or call centres. Emphasise skills like communication, organisation, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle customer interactions and generate leads.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as your ability to learn quickly, attention to detail, and experience in a target-driven environment. Use examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Deniselagrassa
✨Showcase Your Language Skills
Since fluency in Brazilian/Portuguese is essential, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in Portuguese, so practice common customer service scenarios beforehand.
✨Understand the Role
Familiarise yourself with the responsibilities of a Customer Advisor. Be ready to discuss how you would handle calls, generate leads, and maintain records. Showing that you understand the role will impress the interviewer.
✨Highlight Relevant Experience
If you have experience in a call centre or any target-driven environment, make sure to highlight this during your interview. Share specific examples of how you've successfully handled customer interactions or generated leads in the past.
✨Emphasise Teamwork and Professionalism
The company values teamwork and professionalism, so be prepared to discuss how you work well with others and maintain high standards. Share examples of how you've supported colleagues or contributed to a positive team environment.
