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For Companies At a Glance
- Tasks: Handle inbound customer calls and provide top-notch support to Swedish customers.
- Company: Join MTrec Commercial, a leading client known for its friendly team and industry excellence.
- Benefits: Enjoy remote/hybrid work options, training opportunities, and great career progression.
- Why this job: Be part of an award-winning team in a supportive environment that values your growth.
- Qualifications: Fluent Swedish and previous customer service experience are essential.
- Other info: Work Monday to Friday with flexible hours; must be within reasonable travel distance to the office.
The predicted salary is between 24000 - 36000 £ per year.
Swedish Speaking Inbound Customer Service Advisor
Join to apply for the Swedish Speaking Inbound Customer Service Advisor role at Denise La Grassa
Swedish Speaking Inbound Customer Service Advisor
3 days ago Be among the first 25 applicants
Join to apply for the Swedish Speaking Inbound Customer Service Advisor role at Denise La Grassa
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices.
- Great progression opportunities!
Company Benefits
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices.
- Great progression opportunities!
The Company Youll Work For
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Swedish. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role Youll Be Doing
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for Swedish based customers both via email and on the telephone
- First contact resolution of customers and clients queries, requests, orders and complaints
- Provide support to the team.
- The role will be working Monday to Friday either, 8am 4pm / 9am 5pm.
The Person
- Fluent or Professional level Swedish is essential
- Previous experience customer service experience.
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Telephone Call Centers
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Swedish Speaking Inbound Customer Service Advisor employer: Denise La Grassa
Contact Detail:
Denise La Grassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swedish Speaking Inbound Customer Service Advisor
✨Tip Number 1
Make sure to highlight your fluency in Swedish during any conversations you have. This is a key requirement for the role, and showcasing your language skills can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with common customer service scenarios and how to handle them effectively. Being prepared to discuss your approach to resolving customer issues will demonstrate your readiness for the role.
✨Tip Number 3
Research the company culture and values of Denise La Grassa. Understanding their focus on teamwork and customer satisfaction will help you align your responses during interviews.
✨Tip Number 4
Network with current or former employees if possible. They can provide valuable insights into the interview process and what the team looks for in a successful candidate.
We think you need these skills to ace Swedish Speaking Inbound Customer Service Advisor
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in Swedish. Mention any relevant experiences where you used the language, especially in customer service settings.
Showcase Customer Service Experience: Detail your previous customer service roles. Use specific examples that demonstrate your ability to handle inquiries, resolve issues, and provide excellent customer experiences.
Tailor Your CV: Customise your CV to align with the job description. Focus on skills and experiences that match the requirements of the Swedish Speaking Inbound Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Explain why you are a great fit and how your background aligns with their values and goals.
How to prepare for a job interview at Denise La Grassa
✨Brush Up on Your Swedish
Since this role requires fluency in Swedish, make sure to practice your language skills before the interview. Be prepared to demonstrate your proficiency, whether through conversation or by answering questions in Swedish.
✨Showcase Your Customer Service Experience
Highlight any previous customer service roles you've held, especially those that involved handling calls or emails. Be ready to share specific examples of how you resolved customer issues and provided excellent service.
✨Research the Company
Familiarise yourself with Denise La Grassa and their values. Understanding their commitment to customer service and team dynamics will help you align your answers with what they are looking for in a candidate.
✨Prepare for Common Interview Questions
Think about common customer service interview questions, such as how you handle difficult customers or your approach to teamwork. Practising your responses will help you feel more confident during the interview.
