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For Companies At a Glance
- Tasks: Assist customers via calls and emails, providing top-notch service and solutions.
- Company: Join a prestigious Glasgow-based company known for its friendly team and growth opportunities.
- Benefits: Enjoy flexible hours, a great pension scheme, annual bonuses, and generous leave policies.
- Why this job: Be part of a dynamic team with excellent culture and career progression from day one.
- Qualifications: Customer service experience is essential; tech-savvy and strong communication skills are a must.
- Other info: Immediate start available with potential for a permanent contract.
Rewards And Benefits
- Part-time position suitable for students
- Incredibly friendly team working environment
- Excellent pension scheme
- Annual bonus scheme
- Virtual GP service
- Generous maternity/paternity leave
- Great holiday entitlement
- Training and development opportunities
- Easily accessible offices
- Immediate start date
- Opportunity to secure a permanent contract from day one
MTrec Commercial is proudly representing our prestigious Glasgow-based client with plans for growth and expansion in their state-of-the-art customer service operation. They are now recruiting a permanent part-time Customer Service Advisor to join their highly trained team in an exceptional office environment. If you have a background in customer service and can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers professionally, and able to respond to customer service calls and emails.
You will join a dynamic, expanding company with a superb team culture and significant opportunities for career progression. The company seeks committed, hardworking, customer-oriented individuals looking for a long-term, permanent job opportunity.
The Job You Will Be Doing:
- Answering inbound calls from customers
- Providing a positive and engaging customer experience
- Educating customers about products and services
- Engaging with customers across various communication channels
- Using judgment to address and resolve customer queries appropriately
- Listening to customers’ personal circumstances to understand their needs and provide personalized solutions
About You:
- Customer service experience is essential.
- Experience in contact centres, office-based customer service, retail, hospitality, leisure, or travel is preferred, especially if at a supervisory or team leader level.
- A passion for delivering excellent customer service and achieving the best outcomes for customers.
- Excellent written and verbal communication, listening, and empathy skills.
- Comfortable with technology and proficient in Microsoft Office.
Part Time Customer Service Advisor employer: Denise La Grassa
Contact Detail:
Denise La Grassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's products and services. This will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any conversations you have with the team.
✨Tip Number 2
Practice your communication skills, especially active listening and empathy. Being able to connect with customers and understand their needs is crucial for a Customer Service Advisor, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your adaptability and willingness to learn. The job description highlights the importance of being comfortable with technology, so be prepared to discuss any relevant experience you have with software or tools that may be used in the role.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate who truly understands the environment.
We think you need these skills to ace Part Time Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in contact centres or retail. Use specific examples that demonstrate your ability to provide excellent customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention why you want to work for this particular company and how your skills align with their values and the job requirements.
Highlight Relevant Skills: In your application, emphasise your IT literacy and proficiency in Microsoft Office. Also, showcase your communication skills and ability to empathise with customers, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Denise La Grassa
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've handled challenging situations and provided excellent service, as this will demonstrate your suitability for the role.
✨Demonstrate Your Communication Skills
Since the job requires excellent verbal and written communication, practice articulating your thoughts clearly. You might want to prepare answers to common questions and ensure you can convey your ideas effectively.
✨Familiarise Yourself with the Company
Research the company and its products or services before the interview. Understanding their values and customer service approach will help you tailor your responses and show genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer scenarios. Think about past experiences where you resolved issues or improved customer satisfaction, and be ready to discuss these in detail.
