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- Tasks: Assist Norwegian customers through calls and emails, resolving queries and providing support.
- Company: Join MTrec Commercial, a leading company known for its friendly team and industry excellence.
- Benefits: Enjoy remote/hybrid work, training opportunities, and great career progression in a supportive environment.
- Why this job: Be part of an award-winning team that values customer experience and personal development.
- Qualifications: Fluent Norwegian and previous customer service experience are essential; a positive attitude is a must!
- Other info: Work Monday to Friday with flexible hours; office located near Newcastle City Centre.
The predicted salary is between 28800 - 43200 £ per year.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices.
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in Norwegian. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for Norwegian based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team.
- The role will be working Monday to Friday either, 8am – 4pm / 9am – 5pm.
The Person:
- Fluent or Professional level Norwegian is essential
- Previous experience customer service experience.
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
#J-18808-Ljbffr
Norwegian Speaking Customer Service Advisor employer: Denise La Grassa
Contact Detail:
Denise La Grassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian Speaking Customer Service Advisor
✨Tip Number 1
Brush up on your Norwegian language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company's values and customer service approach. This will allow you to align your answers with what they are looking for during the interview process.
✨Tip Number 3
Prepare examples from your previous customer service experience that demonstrate your problem-solving skills and ability to handle complaints effectively. This will showcase your suitability for the role.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the role.
We think you need these skills to ace Norwegian Speaking Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in Norwegian. Use specific examples that demonstrate your skills in handling customer queries and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's values. Mention why you are excited about the opportunity to work with their team and how your background aligns with their needs.
Highlight Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and any previous experience in a customer service environment. Make it clear how these skills will help you succeed in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Denise La Grassa
✨Showcase Your Language Skills
Since fluency in Norwegian is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the interview in Norwegian, so practice speaking and listening to ensure you can communicate effectively.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service experience in detail. Share specific examples of how you've handled customer queries, resolved complaints, or improved customer satisfaction. This will show that you have the relevant skills for the role.
✨Emphasise Teamwork and Collaboration
The company values a friendly team environment, so highlight your ability to work well with others. Share examples of how you've contributed to a team in the past and how you can support your colleagues in delivering excellent customer service.
✨Demonstrate a Positive Attitude
A positive and motivated attitude is key for this role. During the interview, convey your enthusiasm for the position and the company. Discuss your desire to succeed and develop within the role, as this aligns with the company's focus on training and progression.
