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- Tasks: Provide top-notch customer service in Romanian and English, handling calls and maintaining records.
- Company: Join a prestigious company with a strong reputation in the industry.
- Benefits: Enjoy remote work after training, a bonus scheme, and a permanent contract.
- Why this job: Utilise your language skills while enjoying a great work/life balance.
- Qualifications: Fluency in Romanian and English; customer service experience is a plus but not essential.
- Other info: Continuous training and development opportunities in a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
MTrec Commercial are proudly representing our industry leading client on their search for a Romanian Speaker to join their customer service team on a full-time, permanent basis. The role is onsite for the training period and, after successful probation, you will be offered the opportunity to work from home. The client is open to applicants with any kind of customer service experience such as Contact Centre, Retail, Hospitality, etc. You must be completely fluent in speaking, reading and writing in both Romanian and English. This is a brand new and exciting role which will offer you the opportunity to utilise your language skills. If you feel you have the relevant skills and experience, please apply for an immediate response.
Benefits and Rewards on offer:
- Remote working after training/probation
- Great work/life balance
- Bonus Scheme
- Permanent contract
- You will be working for a prestigious company
- Continuous training and development
The Role you will be doing:
- Answering inbound calls in Romanian and English
- Making outbound calls to clients
- Providing updates and information when required
- Use of in-house system maintaining accurate and detailed records
- Providing an efficient service to clients in a professional and courteous manner
- Always maintaining strict confidentiality and compliance guidelines
- Able to work between 9am–7pm on a rota basis
About You:
- Fluent/Native/Professional level of Romanian and English are essential
- Previous customer service experience in any kind of sector is welcomed such as Contact Centre, Hospitality, Retail, etc., though not essential and full training is provided
- Strong communication skills
- IT literate
- Confident on speaking with clients over the phone
- Team player and a positive attitude
- Punctual and reliable
Romanian Speaking Customer Service Advisor in Newcastle upon Tyne employer: Denise La Grassa
Contact Detail:
Denise La Grassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Romanian Speaking Customer Service Advisor in Newcastle upon Tyne
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the customer service field. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interviews, rehearse common customer service scenarios in both Romanian and English. This will help you feel more confident and show off your language skills when it counts.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that suit your skills and interests, and make sure to tailor your approach to each role.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Romanian Speaking Customer Service Advisor in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both Romanian and English, make sure to highlight your language skills right at the top of your application. We want to see how you can use your bilingual abilities to provide excellent customer service!
Tailor Your Experience: Even if your previous experience isn't directly in customer service, we want to know how your past roles have prepared you for this position. Whether it's retail, hospitality, or any other sector, connect the dots for us!
Be Professional Yet Personable: When writing your application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can communicate effectively with clients while also being approachable and courteous.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Denise La Grassa
✨Brush Up on Your Language Skills
Since this role requires fluency in both Romanian and English, make sure you practice speaking, reading, and writing in both languages. Consider preparing a few common customer service scenarios in both languages to showcase your skills during the interview.
✨Know the Company Inside Out
Research the company’s values, mission, and any recent news. This will not only help you answer questions more effectively but also show your genuine interest in the role. Be ready to discuss how your experience aligns with their goals.
✨Prepare for Common Customer Service Questions
Think about your previous customer service experiences and prepare answers to common interview questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a client?'. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your IT Skills
As the role involves using an in-house system, be prepared to discuss your IT literacy. If you have experience with specific software or systems, mention them. If not, express your willingness to learn and adapt quickly to new technologies.
