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- Tasks: Handle inbound calls and emails, assisting with customer queries and claims.
- Company: Prestigious Newcastle-based company with a dynamic team.
- Benefits: Hybrid working, 25 days holiday plus bank holidays, and cycle to work scheme.
- Why this job: Join a supportive environment with opportunities for long-term career growth.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great perks and a chance to make a real difference in customer care.
The predicted salary is between 28800 - 43200 £ per year.
A prestigious Newcastle-based company is seeking a Customer Service Representative to join their dynamic team. The successful candidate will manage inbound calls, respond to emails, and assist with technical queries.
Ideal for those seeking a long-term career in a supportive environment with opportunities for advancement. Benefits include:
- Hybrid working options
- 25 days holidays plus bank holidays
- Cycle to work scheme
- Company Pension Scheme
Hybrid Customer Care Specialist — Inbound Queries & Claims in Newcastle upon Tyne employer: Denise La Grassa
Contact Detail:
Denise La Grassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Care Specialist — Inbound Queries & Claims in Newcastle upon Tyne
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some knowledge about their recent projects or achievements to impress them.
✨Tip Number 2
Practice your phone skills! Since this role involves managing inbound calls, try role-playing with a friend. Focus on being friendly and clear, as well as handling tricky questions with ease.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're genuinely interested in the role and the company. Think about what you want to know about their hybrid working options or career advancement opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid Customer Care Specialist — Inbound Queries & Claims in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can manage inbound queries and handle claims effectively, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how you fit into our dynamic team. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Your Communication Skills: Since this role involves managing calls and emails, make sure your written application reflects your communication prowess. Keep it clear, concise, and professional – we’re looking for someone who can articulate their thoughts well!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at Denise La Grassa
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Common Customer Service Scenarios
Since the role involves managing inbound calls and responding to queries, it’s a good idea to prepare for common customer service scenarios. Think about how you would handle difficult customers or technical issues, and practice articulating your responses clearly.
✨Showcase Your Communication Skills
As a Customer Care Specialist, strong communication is key. During the interview, focus on speaking clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively communicated with customers, whether over the phone or via email.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, opportunities for advancement, or what a typical day looks like in this position.
