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- Tasks: Manage calls and emails while delivering top-notch customer service.
- Company: Prestigious Newcastle company with a friendly and supportive culture.
- Benefits: Permanent contract, 25 days holiday, and hybrid working options after training.
- Why this job: Kickstart your career in a role that values your growth and well-being.
- Qualifications: Customer service experience, strong communication skills, and IT literacy.
- Other info: Perfect for those looking for a long-term career with great support.
The predicted salary is between 28800 - 43200 £ per year.
A prestigious Newcastle company is seeking a Customer Service Advisor to join their team. This role involves managing inbound calls, responding to emails, and providing a high level of customer service.
Candidates should have a background in customer service, strong communication skills, and be IT literate.
The position offers a permanent contract from day one, 25 days holidays, and opportunities for hybrid working after training. This is an ideal opportunity for those seeking a long-term career in a friendly and supportive environment.
Customer Service Advisor | Hybrid Career Growth in Newcastle upon Tyne employer: Denise La Grassa
Contact Detail:
Denise La Grassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor | Hybrid Career Growth in Newcastle upon Tyne
✨Tip Number 1
Make sure you know the company inside out! Research their values, culture, and recent news. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend or family member. This will help you feel more confident when handling calls and emails in real life.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Good luck!
We think you need these skills to ace Customer Service Advisor | Hybrid Career Growth in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Advisor position and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your IT Skills: Since being IT literate is key for this role, mention any relevant software or tools you’ve used in previous jobs. We love tech-savvy candidates who can adapt quickly to new systems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity right away!
How to prepare for a job interview at Denise La Grassa
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how they relate to managing inbound calls and responding to emails. Think of specific examples where you provided excellent service or resolved a difficult situation.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable speaking about your experiences and answering common interview questions.
✨Familiarise Yourself with IT Tools
As the job requires being IT literate, make sure you're familiar with common customer service software and tools. If you know what systems the company uses, even better! Being able to discuss your proficiency with these tools can really set you apart.
✨Emphasise Your Long-Term Career Goals
This position offers great career growth opportunities, so be prepared to talk about your aspirations. Show enthusiasm for the role and how it fits into your long-term plans. Companies love candidates who are looking to grow and develop within their organisation!
