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For Companies At a Glance
- Tasks: Handle inbound customer calls and emails, resolving queries efficiently.
- Company: Join MTrec, a blue-chip company known for its supportive team culture.
- Benefits: Enjoy remote work options, great resources, and a collaborative environment.
- Why this job: Be part of a motivated team that values excellent customer service and support.
- Qualifications: Experience in telephony and customer resolution, with strong communication skills required.
- Other info: Immediate start with full training provided; perfect for those seeking a dynamic role.
The predicted salary is between 24000 - 36000 £ per year.
Rewards And Benefits On Offer
- Immediate start.
- Working for a blue-chip company with a great team-based culture.
- Varied and interesting job role.
- Working Monday-Friday.
- Opportunity to work from home one day a week.
- Great resources.
- Great team culture.
- Any support required is provided.
The Company You Will Be Working For;
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided.
The Role you will be Doing;
- Answering inbound calls from customers.
- Liaising with customers via email.
- Resolving customer complaints.
- Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently.
- Responsible for managing effective communication and coordination between team members.
- Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
About You;
- Telephony experience
- Customer resolution experience
- Excellent communication skills
- Good time management skills
- Highly organised and good at multitasking with the ability to prioritise workload and requirements
- Day to day use of Microsoft Office, Outlook, Word, Excel and SharePoint
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Inbound Customer Service Advisor employer: Denise La Grassa
Contact Detail:
Denise La Grassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company's values and culture. Since the role emphasises a team-based environment, showing that you understand and align with their ethos during any interactions can set you apart.
✨Tip Number 2
Brush up on your telephony and customer resolution skills. Practising common scenarios you might encounter in the role can help you respond confidently and effectively during any interviews or assessments.
✨Tip Number 3
Demonstrate your organisational and multitasking abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved customer issues efficiently to showcase your skills.
✨Tip Number 4
Engage with current employees on platforms like LinkedIn. This can provide you with insights into the company culture and expectations, which you can leverage in your discussions with the hiring team.
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your telephony and customer resolution experience. Use specific examples that demonstrate your excellent communication skills and ability to multitask effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your background aligns with their team-focused culture and your commitment to delivering high-quality customer service.
Showcase Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any other relevant tools. Highlight your organisational skills and time management abilities, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Denise La Grassa
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to share specific examples of how you've successfully resolved customer complaints or provided exceptional service.
✨Demonstrate Team Spirit
Since the company values a team-based culture, emphasise your ability to work well within a team. Share instances where you collaborated with colleagues to achieve a common goal or improve customer satisfaction.
✨Prepare for Common Scenarios
Anticipate questions related to handling difficult customers or managing multiple tasks. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
✨Familiarise Yourself with Company Values
Research the company's culture and values before the interview. Understanding their commitment to customer service and employee support will allow you to align your answers with what they are looking for in a candidate.
