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For Companies At a Glance
- Tasks: Handle inbound customer calls and provide top-notch support to German-speaking clients.
- Company: Join MTrec Commercial, a leading company known for its friendly team and industry excellence.
- Benefits: Enjoy remote work options, training opportunities, and great career progression.
- Why this job: Be part of a supportive team and make a real impact in customer service.
- Qualifications: Fluent German and previous customer service experience are essential.
- Other info: Work Monday to Friday, 8am to 4pm, with easy access to Newcastle.
The predicted salary is between 28800 - 48000 £ per year.
Company Benefits:
- The opportunity to work with an award-winning team who are at the pinnacle of their industry
- Incredibly friendly team working environment
- Training and Development opportunities
- Easily Accessible offices.
- Great progression opportunities!
The Company You’ll Work for:
MTrec Commercial are proudly supporting our market leading client, who, due to significant expansion are seeking to employ a motivated and attentive Customer Service Advisor who is fluent in German. The company are ideally situated just south of Newcastle City Centre, and have excellent links to public transport; however, you do not have to live local as this role is remote/Hybrid however, you must live within a reasonable distance to travel to the office. The company also provides industry leading training and progression as well as the chance to work as part of a close-knit friendly team of customer service professionals.
The Role You’ll Be Doing:
- Taking inbound customer service calls.
- Handling a range of administration tasks.
- Delivering a great customer experience for German based customers both via email and on the telephone
- First contact resolution of customers and client’s queries, requests, orders and complaints
- Provide support to the team.
- The role will be working Monday to Friday 8am – 4pm
The Person:
- Fluent or Professional level German is essential
- Previous experience customer service experience.
- Positive and motivated attitude to work
- Desire to succeed and develop
- Customer focused and attentive
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German Speaking Inbound Customer Service Advisor employer: Denise La Grassa
Contact Detail:
Denise La Grassa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Inbound Customer Service Advisor
✨Tip Number 1
Brush up on your German language skills, especially in a customer service context. Practising common phrases and responses can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with the company’s values and customer service approach. Understanding their ethos will allow you to align your answers with what they are looking for in a candidate.
✨Tip Number 3
Prepare examples from your previous customer service experience that showcase your problem-solving skills and ability to handle complaints effectively. This will demonstrate your capability to provide first contact resolution.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude can make a significant difference and highlight your motivation to succeed and develop within the team.
We think you need these skills to ace German Speaking Inbound Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and fluency in German. Use specific examples that demonstrate your skills in handling customer queries and providing excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the company's values. Mention why you are excited about the opportunity to work in a friendly team environment and how you can contribute to their success.
Highlight Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and any previous experience in customer service. Make sure to mention your proficiency in German and how it will benefit the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Denise La Grassa
✨Showcase Your Language Skills
Since fluency in German is essential for this role, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the interview in German, so practice common customer service scenarios in the language to show your proficiency.
✨Highlight Relevant Experience
Make sure to discuss any previous customer service experience you have. Share specific examples of how you've handled customer queries or complaints, especially in a multilingual context, to illustrate your capability and adaptability.
✨Emphasise Your Team Spirit
The company values a friendly team environment, so express your enthusiasm for working collaboratively. Share examples of how you've contributed to a positive team dynamic in past roles, as this will resonate well with the interviewers.
✨Prepare Questions About Training and Development
Since the company offers training and progression opportunities, prepare thoughtful questions about these aspects. This shows your eagerness to grow within the role and your commitment to personal development, which can set you apart from other candidates.
