At a Glance
- Tasks: Deliver exceptional customer service and manage client enquiries and orders.
- Company: Join a supportive team at a prestigious company with a friendly culture.
- Benefits: Enjoy a competitive salary, company pension, and 24/7 GP access.
- Other info: Great opportunity for career growth in a dynamic environment.
- Why this job: Make a real difference in customer experiences while working Monday to Friday!
- Qualifications: Experience in customer service and familiarity with CRM systems like Salesforce.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Customer Service Advisor role at Denise La Grassa
Be among the first 25 applicants
Benefits
- You will be working in a friendly and supportive environment!
- Company Pension.
- Life Insurance.
- Employee Benefits Platform.
- Employee Assistance Programme & 24/7 GP Access.
- Monday to Friday, no weekends!
- Competitive salary!
Company
MTrec Commercial are supporting our prestigious client in their search for an experienced Customer Service Advisor to join the team on a full-time basis.
Role
Dedicated to delivering exceptional customer service to clients, managing enquiries and orders, and building strong client relationships.
- Delivering exceptional customer service to clients.
- Managing enquiries and orders
- Able to build strong client relationships
- Logging, tracking and managing cases.
- Updating clients where necessary
- Use of Salesforce and other CRM systems on a daily basis
- Collaborating across teams.
About You
- Experience in a customer service or customer experience role (essential).
- Hands-on experience using Salesforce CRM or another CRM system (essential).
- Minimum Level 3 qualification (A-levels, NVQ, or equivalent)
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to work under pressure with a positive, professional attitude.
- Previous call centre or call handling experience is advantageous
- Higher education qualifications in Business, Customer Service, or related fields (desirable).
- Salesforce/CRM-specific training or certification (advantageous).
We are an equal opportunities employer and welcome applications from all qualified candidates.
Customer Service Advisor in Seaham employer: Denise La Grassa
At Denise La Grassa, we pride ourselves on fostering a friendly and supportive work environment where our Customer Service Advisors can thrive. With a focus on employee well-being, we offer a comprehensive benefits package including a company pension, life insurance, and 24/7 GP access, all while ensuring a healthy work-life balance with no weekend shifts. Join us to not only advance your career in customer service but also to be part of a team that values collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Seaham
✨Tip Number 1
Get to know the company! Research Denise La Grassa and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, especially using Salesforce or other CRM systems. Being prepared will boost your confidence and impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Seaham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in customer service and any hands-on work with Salesforce or other CRM systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer service and how you can build strong client relationships. Keep it friendly and professional, just like us!
Showcase Your Communication Skills:Since excellent written and verbal communication skills are essential, make sure your application reflects this. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be among the first 25 applicants for the role. Let’s get your application in!
How to prepare for a job interview at Denise La Grassa
✨Know Your Stuff
Make sure you’re familiar with the company and its values. Research Denise La Grassa and understand their approach to customer service. This will help you tailor your answers and show that you’re genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you delivered exceptional customer service or managed enquiries effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your skills.
✨Familiarise Yourself with CRM Systems
Since experience with Salesforce or other CRM systems is essential, brush up on your knowledge of these tools. Be ready to discuss how you’ve used them in previous roles and how they can enhance customer relationships.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common customer service scenarios and practice your responses. This will help you feel more confident and articulate during the actual interview.
