We are looking for a reliable, technically minded and customer-focused Robot Lawnmower Service and Support Technician to join our growing team. This varied role combines workshop servicing, technical support, customer care and installation scheduling. You will ensure customers receive an outstanding experience from initial purchase through ongoing service and technical support.
Working primarily from our workshop and office, you'll play a key role in diagnosing and repairing robotic lawnmowers, assisting customers with technical queries and coordinating installation schedules to ensure a smooth customer journey.
This role is ideal for someone with experience in garden machinery, outdoor power equipment, mechanical servicing, technical customer support or electronics repair who enjoys solving technical problems while delivering excellent customer service.
JOB KEY TASKS AND RESPONSIBILITIESSERVICE & REPAIR
We are looking for a reliable, technically minded and customer-focused Robot Lawnmower Service and Support Technician to join our growing team. This varied role combines workshop servicing, technical support, customer care and installation scheduling. You will ensure customers receive an outstanding experience from initial purchase through ongoing service and technical support.
Working primarily from our workshop and office, you'll play a key role in diagnosing and repairing robotic lawnmowers, assisting customers with technical queries and coordinating installation schedules to ensure a smooth customer journey.
This role is ideal for someone with experience in garden machinery, outdoor power equipment, mechanical servicing, technical customer support or electronics repair who enjoys solving technical problems while delivering excellent customer service.
JOB KEY TASKS AND RESPONSIBILITIESSERVICE & REPAIR
- Diagnose electrical, mechanical and software faults on robotic lawnmowers.
- Carry out routine servicing and preventative maintenance.
- Repair or replace faulty or worn components.
- Update machine firmware and software.
- Perform battery health checks and testing.
- Inspect, test and quality-check machines following repair.
- Maintain accurate service records and repair documentation.
- Prepare quotations for repairs where required.
CUSTOMER SUPPORT
- Provide telephone, email and in-person technical support.
- Troubleshoot operational issues remotely where possible.
- Assist customers with product setup, app connectivity and general operation.
- Explain maintenance requirements and best practices.
- Process warranty claims and liaise with manufacturers when required.
- Follow up with customers after servicing or repairs to ensure satisfaction.
- Deliver a professional and friendly customer experience at every stage.
INSTALLATION SCHEDULING & COORDINATION
- Schedule installation appointments with customers.
- Coordinate installation diaries and optimise engineer workloads.
- Liaise with customers to confirm appointment dates and requirements.
- Ensure installers have all relevant customer information prior to each installation.
- Coordinate any follow-up visits where required.Maintain accurate scheduling records within the company's CRM system.
WORKSHOP & ADMINISTRATION
- Prepare new machines for customer collection or dispatch.
- Clean, inspect and test returned equipment.
- Order and manage spare parts inventory.
- Process service paperwork and maintain customer records.
- Maintain CRM and workshop management systems.
- Keep the workshop organised, clean and safe.
- Assist with stock management and inventory control.
SKILLS & EXPERIENCEESSENTIAL
- Excellent customer service skills.
- Good mechanical aptitude.
- Basic electrical troubleshooting ability.
- Confident using computers, smartphones and mobile apps.
- Strong organizational and scheduling skills.
- Excellent communication skills.
- Ability to work independently and prioritize workload.
DESIRABLE
- Experience servicing robotic lawnmowers.
- Electrical or mechanical qualification.
- Experience with CRM or scheduling software.
- Knowledge of GPS/RTK robotic mower technology.
PERSONAL ATTRIBUTES
- Friendly and approachable.
- Professional and customer focused.
- Strong problem-solving skills.
- Highly organized.
- Excellent attention to detail.
- Reliable and dependable.
- Eager to learn new technology.
- Team player with a positive attitude.
PHYSICAL REQUIREMENTS
- Ability to lift equipment up to 25 kg.
- Comfortable working in a workshop environment.
- Ability to bend, kneel and carry out mechanical repairs.
REMUNERATION & BENEFITS
- Salary: Competitive, dependent on experience.
- Holiday Entitlement: 28 days per annum, including statutory closure days.
- Company pension scheme.
- Private Healthcare: Vitality Health membership.
- Opportunities for career progression.
- Staff discounts on products and accessories.
- Full product and manufacturer training.
- Ongoing technical development.
- Opportunity to join a friendly and supportive team within a growing business.
