Waiting List Co-Ordinator in Gateshead

Job Summary

An opportunity has arisen for a full‑time Waiting List Co‑ordinator to join our established team at Gateshead maintaining the elective waiting lists across all specialities. The successful candidate will need excellent organisational and communication skills, an outstanding telephone manner, and excellent keyboard and Microsoft Office skills. A good understanding of confidentiality and medical terminology would be advantageous. Ideal candidates will have previous NHS experience in a secretarial or administrative role and be able to demonstrate a good understanding of how to manage any challenges this role can bring. The post holder will manage and prioritise their own workload on a daily basis, using initiative and discretion to manage competing priorities. The ability to work well under pressure is essential. It is anticipated that the successful candidate will work Monday to Friday 9am‑5pm, although flexibility to the needs of the service and a commitment to high‑quality patient care are required. You will be based at the QEH site and may be required to occasionally work from home. This job may close early if large amounts of applications are received.

Main Duties of the Job

• Proactively manage patients referred for elective surgery, both urgent/cancer and non‑urgent, adding to waiting lists, ensuring VBC compliance and calculating pathway dates in line with local and national targets.
• Schedule surgery and any other related appointments across all surgical specialties, monitor progress, identify potential breaches & liaise with clinicians and other parties to resolve, plan and manage effective utilisation of theatre lists.
• Main point of contact for patients and third parties (e.g. other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information, or notify third parties of information as required by clinicians.
• Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required.
• Collate performance information as required by clinicians or service management.

Details

• Date posted: 18 February 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £24,937 to £26,598 per annum
• Contract: Permanent
• Working pattern: Full‑time
• Reference number: 297‑
• Job locations: Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX

Person Specification

Essential Qualifications

• NVQ 2 Certificate in Business Administration or equivalent work‑related experience

Essential Experience

• Experience of working in the NHS or healthcare environment within a secretarial or office environment.
• Working knowledge of Microsoft Office packages.
• Clear effective written and verbal communication skills.
• Ability to demonstrate good organisational planning skills.
• Ability to work autonomously and also as part of a team.
• Flexibility.

Desirable

• Knowledge of waiting list timeframes/RTT pathways.
• Familiarity with medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

Employer Details

Gateshead Health NHS Foundation Trust
Queen Elizabeth Hospital
Sheriff Hill
Gateshead
NE9 6SX
Website:

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