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For Companies At a Glance
- Tasks: Support daily clinical system tasks and assist with user training and data quality checks.
- Company: Join the friendly Digital Systems Team at Gateshead Health NHS Foundation Trust.
- Benefits: Enjoy NHS pension, generous leave, staff discounts, and wellbeing support.
- Why this job: Kickstart your career in digital healthcare and make a real difference to patient care.
- Qualifications: GCSE level education or equivalent; good communication and organisational skills.
- Other info: Flexible hours with opportunities for training and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Start Your Career in Digital Healthcare - System Support Assistant
Join our friendly Digital Systems Team and help make a real difference to patient care while building your digital skills. No advanced technical experience required.
What You'll Do
- Support day-to-day clinical system tasks.
- Assist with data quality checks, user training, and basic maintenance.
- Work alongside experienced System Administrators.
Why This Role Is Great
- Perfect for career starters or those moving into digital healthcare.
- Supportive team focused on collaboration and development.
- Your work will help to improve patient care across the Trust.
What We're Looking For
- Calm, organised team player with good communication skills.
- GCSE level education or equivalent NHS experience.
- General knowledge of Microsoft Windows applications.
- Flexibility: Occasional early mornings, evenings or weekends for projects - planned and supported.
Benefits & Development
- NHS pension, generous annual leave, staff discounts, wellbeing support.
- Training and clear career progression within Digital Services.
Main Duties of the Job
To support the day-to-day administration and maintenance of the Trust's CareFlow and BigHand systems, ensuring accurate and timely data management as part of the Digital Solutions and Applications Team. Responsibilities include delivering user training to staff at all levels, providing first-line support and guidance, and assisting with the preparation of documentation and training materials. The role also involves supporting data quality initiatives and coordinating both scheduled and ad hoc tasks to ensure effective system operation and user satisfaction.
Job Description & Responsibilities
- Provide day to day administration of the CareFlow and BigHand systems.
- Maintain the content and quality of information within the CareFlow system.
- Deliver training across all CareFlow modules and configure new user accounts ensuring appropriate levels of access are observed.
- Assist in the preparation of documentation and training guides.
- Act as first line support for system users providing advice and guidance, resolving software problems where possible.
- Produce a wide range of timely, verified information to meet ad-hoc requirements.
- Ensure scheduled and unscheduled work is coordinated effectively to completion within time scales.
- Ensure through appropriate validation and audit procedures that information produced is based on accurate, timely and comprehensive data collection.
- Act upon own initiative with regards to issues/problems/trends relating to the day-to-day administration of the systems.
- Assist with the ongoing specification and implementation of the CareFlow system across Trust departments.
Person Specification
Education
- Essential: Able to demonstrate recent interest in personal development.
- Educated to GCSE level or equivalent.
Experience
- Detailed working knowledge of Acute Health Sector Systems.
- 3 years experience of working in the NHS.
- Capable of delivering training programmes to all levels of staff.
- Working across organisational boundaries.
- Working knowledge of computer based and other types of information systems, data collection and validation.
Desirable
- Experience of working operationally on CareFlow or BigHand Systems.
Skills
- Excellent communication, interpersonal and organisational and presentation skills.
- Comprehensive knowledge of practical analytical, statistical and numerical skills.
- Comprehensive range of practical Microsoft products.
Other Requirements
- Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the DBS to check for any previous criminal convictions.
- Certificate of Sponsorship: Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Employer Details
Gateshead Health NHS Foundation Trust
Queen Elizabeth Hospital
Queen Elizabeth Avenue
Gateshead, NE9 6SX
System Support Assistant in Gateshead employer: DenialHost
Contact Detail:
DenialHost Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land System Support Assistant in Gateshead
✨Tip Number 1
Get to know the Digital Systems Team! Research their projects and values, and think about how your skills can contribute. This will help you stand out during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since this role involves delivering training and providing support, being able to explain things clearly is key. Try explaining a complex topic to a friend or family member to sharpen your skills.
✨Tip Number 3
Be flexible with your availability! The job mentions occasional early mornings or weekends, so showing that you're open to this can make you a more attractive candidate. Plus, it shows you're committed to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the team there. Don’t miss out!
We think you need these skills to ace System Support Assistant in Gateshead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of System Support Assistant. We want to see how you can contribute to our Digital Systems Team, so don’t hold back on showcasing your relevant abilities!
Show Off Your Communication Skills: Since this role involves delivering training and providing support, it’s crucial to demonstrate your communication skills in your written application. Use clear and concise language, and maybe even share an example of how you've effectively communicated in a previous role.
Highlight Your Organisational Skills: Being organised is key for this position, so make sure to mention any experiences where you’ve successfully managed tasks or projects. We love seeing candidates who can juggle multiple responsibilities while keeping everything on track!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our team there. Let’s get your application in!
How to prepare for a job interview at DenialHost
✨Know Your Systems
Familiarise yourself with the CareFlow and BigHand systems before the interview. Even if you don’t have advanced technical experience, having a basic understanding of how these systems work will show your enthusiasm and readiness to learn.
✨Showcase Your Communication Skills
As a System Support Assistant, you'll need to communicate effectively with users at all levels. Prepare examples of how you've successfully communicated complex information in the past, whether through training or support roles.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and tasks. Think of specific instances where you coordinated multiple responsibilities or projects, as this role requires effective prioritisation and organisation.
✨Express Your Willingness to Learn
This position is perfect for career starters, so highlight your eagerness to develop your skills in digital healthcare. Share any recent training or personal development activities you've undertaken to show that you're proactive about your growth.
