Patient Pathway Coordinator in Gateshead

We are looking to recruit a highly motivated and enthusiastic person with administration experience to join our team within Paediatrics/Obstetrics & Gynaecology at the Queen Elizabeth Hospital in Gateshead. The Patient Pathway Coordinator role will support the proactive management of patients on admitted and non-admitted clinical pathways. The post holder will support the collection and accurate recording of information following a patient referral which will enable the Trust to accurately identify the time from referral to treatment. The role will lead on the tracking of pathways of patients. By working closely with a wide range of clinical and managerial staff, and providing high standard of administrative support, the post holder will ensure patients receive treatment as soon as possible and ensure national targets are met.

Responsibilities

• Provide day-to-day administrative services, performance delivery and management of waiting lists for both Paediatrics and Gynaecology.
• Under the direct supervision of the Operational Manager, act as a point of reference for senior colleagues and provide a comprehensive administrative service across the Paediatric and Gynaecology Department in accordance with relevant policies, procedures, protocols and guidelines.
• Contribute to Trust KPIs including 18-week referral to treatment (RTT) and RTT Recovery Plans.
• Ensure long waiting RTT pathways are managed and reported to the Operational Team to ensure continuity of service.
• Deal with waiting lists of the Consultant/clinical team, including monitoring, maintaining and validating waiting lists for clinic appointments and day cases for tests/procedures, ensuring staff have clear instructions around deadlines and communication of potential breaches.
• Liaise with Consultants, Specialist Doctors, General Practitioners and other health professionals regarding outpatient clinic requirements and other day-to-day operational escalations.
• Escalate to the Admin Manager and Assistant Service Line Manager as appropriate.
• Complete own work in a timely manner consistent with departmental practice or protocol; work in a manner consistent with Trust and local policies and procedures.
• Develop and maintain good working relationships with the Admin Manager; escalate concerns and seek guidance when needed.
• Identify best practices and develop working practices within the unit/team to deliver an efficient and effective administration service within the area of remit.
• Maintain and store appropriate records.

About the role and environment

Based in the North East of England, the Trust provides a range of hospital and community health services from facilities including the Queen Elizabeth Hospital, Blaydon Urgent Care Centre and Bensham Hospital, all within Gateshead. Established in 2005, the Trust was one of the first foundation trusts in the country and has consistently achieved high levels of care for patients. We currently employ around 4,800 staff and provide 444 hospital beds across the Gateshead region.

Values and culture

Our values are the golden thread in everything we do and are the core of who we are. The five values are remembered by the acronym ICORE: Innovation, Care, Openness, Respect, Engagement. We host multiple staff networks including the Global Ethnic Majority (GEM) network, D-Ability network, LGBTQ+ Network and the Womens Network, with an Armed Forces network emerging. The health and wellbeing of our staff is a high priority, and we offer a Balance programme with initiatives to support our diverse workforce and create a positive working experience.