At a Glance
- Tasks: Support the Hospice at Home team with administration and coordination of care services.
- Company: Join a compassionate healthcare provider dedicated to end-of-life care in Gateshead.
- Benefits: Competitive salary, part-time hours, and a supportive work environment.
- Other info: Opportunity for personal growth in a diverse and caring team.
- Why this job: Make a meaningful impact by helping patients receive care in their own homes.
- Qualifications: GCSEs in Maths and English; NVQ level 3 in Business Administration preferred.
The predicted salary is between 24937 - 26598 £ per year.
The post holder will be responsible for directly supporting the Hospice at Home team in Gateshead with the administration and coordination of services and schedules. They will provide administrative support to the team which provides domiciliary care to patients at the end of life who wish to be cared for at home. The post holder will also work with the End of Life care facilitator to support administration required for Palliative and End of Life care education across the trust.
Main duties
- Support and assist the Nurse Coordinator to deliver all day-to-day activities of the team, including planning home visits for a team of Band 3 support workers.
- Develop and deliver high-quality administration processes to aid safe and effective clinical services in a community setting.
- Respond to external and internal telephone enquiries and take appropriate action.
- Prioritise telephone calls regarding patient information and potential interventions, ensuring timely handling.
- Respond to and manage e-mail queries and requests for meetings on behalf of the team.
- Maintain the diary of the Nurse Coordinator and other designated team members; schedule appointments and resolve conflicts.
- Prepare agendas, collate papers and distribute documents to meeting attendees as directed.
- Deal with and collate data; contribute to preparation and development of multiple reports of varying content.
- Prepare presentations, letters and other documents to a high standard.
- Support End of Life care facilitator with education administration.
About Us
Based in the North East of England we provide a range of hospital and community health services from our facilities, including the Queen Elizabeth Hospital and other Gateshead sites. We have a history as a foundation trust and employ around 4,800 staff with 444 hospital beds across Gateshead. Our values are Innovation, Care, Openness, Respect and Engagement. We support a diverse workforce through networks and a Balance programme for staff wellbeing.
Job Responsibilities
As listed in the responsibilities above (see Main duties).
Daily use of Emis Community module. Maintain confidentiality and work with limited supervision using own initiative. Be aware of team priorities and assist in meeting deadlines. Data analysis and interpretation as required; monitor progress against targets; manage electronic and hard copy filing and bring-forward systems.
Person Specification
Essential
- Qualifications: Good general education (minimum 4 GCSEs including Maths and English, or equivalent); NVQ level 3 in Business Administration or equivalent.
- Knowledge: Computer packages (Word, Excel, Access, Outlook, PowerPoint); knowledge of Data Protection and Caldicott Principles.
- Experience: Supporting managers or teams of staff; working with computer systems/databases; experience in community-based healthcare services desirable.
- Skills: Effective verbal and written communication; ability to prioritise workload.
Desirable
- Experience of NHS environment; experience in palliative care.
- Knowledge of Healthcare IT systems.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires Disclosure via the Disclosure and Barring Service (DBS).
Certificate of Sponsorship: Applications from job seekers who require Skilled Worker sponsorship are welcome and will be considered alongside all other applications.
Hospice at Home- Service Administrator in Gateshead employer: DenialHost
As a dedicated employer in the healthcare sector, we pride ourselves on fostering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. Our team in Gateshead is committed to delivering high-quality palliative care, and as a Service Administrator, you will play a vital role in ensuring our services run smoothly while benefiting from ongoing training and development opportunities. Join us in making a meaningful impact in the lives of patients and their families, all within a collaborative environment that values innovation, care, and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Hospice at Home- Service Administrator in Gateshead
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those involved in palliative care. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to administration and healthcare. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you’ve managed schedules or handled data in previous roles. This will demonstrate your ability to support the Nurse Coordinator effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Hospice at Home- Service Administrator in Gateshead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in administration and healthcare. We want to see how your skills align with the Hospice at Home role, so don’t hold back!
Showcase Your Communication Skills:Since this role involves a lot of communication, be sure to demonstrate your effective verbal and written communication skills in your application. Use clear examples that show how you’ve successfully managed enquiries or coordinated schedules in the past.
Highlight Your Organisational Skills:This position requires strong organisational abilities, so make sure to mention any experience you have with managing diaries, scheduling appointments, or handling data. We love seeing how you keep things running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll find all the details you need right there. Let’s get your application in!
How to prepare for a job interview at DenialHost
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Administrator in a hospice setting. Familiarise yourself with the key duties like scheduling home visits and managing communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since effective communication is crucial for this position, prepare examples of how you've successfully handled enquiries or managed conflicts in the past. Be ready to discuss your experience with both verbal and written communication, as well as how you prioritise tasks when dealing with multiple requests.
✨Demonstrate Your Organisational Skills
Highlight your ability to manage diaries, schedule appointments, and maintain confidentiality. Bring along examples of how you've developed efficient administrative processes in previous roles. This will reassure the interviewers that you can handle the fast-paced environment of a hospice team.
✨Understand the Values of the Organisation
Familiarise yourself with the values of the trust, such as Innovation, Care, Openness, Respect, and Engagement. Be prepared to discuss how your personal values align with theirs and provide examples of how you've embodied these values in your previous work experiences.
