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- Tasks: Lead impactful training and development initiatives to enhance team performance.
- Company: Established organisation in Edinburgh focused on learning and growth.
- Benefits: High visibility, strong stakeholder engagement, and a supportive environment.
- Why this job: Make a real difference in a customer-focused organisation with measurable impact.
- Qualifications: Experience in L&D, strong facilitation skills, and a coaching mindset.
- Other info: Flexible working arrangements available; ideal for those seeking responsibility and influence.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a well-established organisation in Edinburgh to appoint a Learning & Development Adviser to play a key role in building capability, performance, and confidence across the business. This is a hands-on, high-impact L&D role for someone who enjoys being close to the operation, working with managers, and seeing the direct results of their work. You won’t be sitting behind a desk designing theory-based programmes. You’ll be embedded in the business, shaping how people learn, develop, and deliver for customers.
The Role
- Lead training needs analysis across operational and corporate teams
- Design and deliver high-quality learning programmes, both classroom and blended
- Own and continuously improve induction and onboarding
- Support managers to develop their people through coaching and capability frameworks
- Deliver customer service, systems, and soft skills training
- Work closely with external training partners
- Measure training effectiveness and report on ROI
- Maintain accurate learning records and governance standards
- Adapt programmes based on feedback and performance data
This role is primarily on-site to ensure strong relationships and real business impact, with some flexibility built in where operationally possible.
About You
You’ll be an experienced L&D professional who enjoys combining delivery, design, and stakeholder engagement. You’ll bring:
- Proven experience in a training or learning & development role
- Strong classroom and facilitation skills
- A coaching mindset with excellent communication ability
- Experience working in operational, customer, or service-led environments
- Confidence using systems and digital tools to support learning
- The ability to influence managers and challenge constructively
- A practical, solutions-focused approach
- Experience in regulated, contact centre, utilities, or customer service environments is highly desirable, but not essential.
Why Apply?
This is a rare opportunity to take real ownership of learning and development within a complex, customer-focused organisation. You’ll benefit from:
- High visibility across the business
- Strong stakeholder engagement
- Genuine influence over capability and performance
- A role where your work delivers measurable impact
- A supportive environment that values learning and improvement
Location & Working Pattern
Based in Edinburgh, predominantly on-site due to business needs, with some flexibility available by arrangement.
If you’re an L&D professional who wants more responsibility, stronger relationships with the business, and the opportunity to make a genuine difference, we’d love to hear from you. Apply now or contact us in confidence to discuss further.
Learning & Development Advisor employer: Denholm Associates
Contact Detail:
Denholm Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning & Development Advisor
✨Tip Number 1
Network like a pro! Get out there and connect with people in the L&D field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your skills! When you get the chance to meet hiring managers or team members, be ready to talk about your experience in designing and delivering training programmes. Bring examples of your work or even a portfolio to demonstrate your impact in previous roles.
✨Tip Number 3
Prepare for those interviews! Research the company’s culture and their approach to learning and development. Think about how your coaching mindset and facilitation skills can align with their needs. Tailor your responses to show how you can make a real difference in their organisation.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Learning & Development Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in L&D. We want to see how your skills align with the role, so don’t be shy about showcasing your classroom and facilitation skills!
Showcase Your Impact: When detailing your previous roles, focus on the tangible results you’ve achieved. We love numbers and success stories, so if you’ve improved training effectiveness or enhanced team performance, let us know!
Be Authentic: We’re looking for someone who’s not just qualified but also passionate about learning and development. Share your personal journey in L&D and what drives you to make a difference in this field.
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Denholm Associates
✨Know Your Stuff
Make sure you understand the key responsibilities of the Learning & Development Adviser role. Familiarise yourself with training needs analysis, designing learning programmes, and coaching techniques. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Impact
Prepare examples of how you've made a difference in previous roles. Think about specific instances where your training led to measurable improvements in performance or customer service. Being able to demonstrate your impact will resonate well with the interviewers.
✨Engage with Stakeholders
Since this role involves working closely with managers and teams, be ready to discuss how you’ve successfully engaged stakeholders in the past. Share your strategies for building relationships and influencing others, as this is crucial for the position.
✨Be Ready to Adapt
The job requires continuous improvement based on feedback and performance data. Prepare to discuss how you’ve adapted training programmes in response to feedback. This shows that you’re not just a one-size-fits-all trainer but someone who values growth and development.
