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For Companies At a Glance
- Tasks: Lead and inspire a sales team to achieve targets while supporting the Managing Director.
- Company: Join a high-performing, employee-owned business with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary and eligibility for an employee-owned profit scheme.
- Why this job: Be part of a dynamic leadership team and make a real impact on customer satisfaction.
- Qualifications: Must have leadership experience, strong commercial acumen, and a background in sales.
- Other info: Office-based role in vibrant city centre Glasgow, ideal for those passionate about customer-centric success.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for an experienced Manager who is looking to join a high performing business. This General Manager role sits as part of a senior leadership team and works closely with the Managing Director.
The Role
- Proactively contribute both strategically and practically to the senior leadership team to support the future growth and success of an entrepreneurial employee-owned business
- Organise, motivate and develop our sales team to achieve performance targets, including customer satisfaction
- Showcase an impressive natural flair for customer centricity, ensuring we offer, and are able to deliver, the right solution for our values customers
- Supporting the Managing Director on a day-to-day basis across all people and customer management areas of the business. Deputise for the Managing Director when required
- Inspire and actively mentor the team to meet and exceed weekly and monthly sales targets aligning with overall revenue and business targets
- Analyse existing processes, systems and customer journeys and recommend/ introduce change where necessary to streamline and uplift performance
- Gain in-depth knowledge about our customers and products, based on thorough analysis of customer feedback, performance and market data, in order to provide input to the setting of monthly and annual business targets and recommendations for continuous improvement
About You
You will have experience in a leadership role previously and have a strong commercial accumen and have a background in sales. An understanding of the travel industry would be advantageous but not necessary.
- At least three year's recent experience in leading, developing and motivating a sales team in a customer-centric, high-value consultative environment
- Knowledge of lead management and customer journeys and supporting technologies
- Track-record in contributing to the delivery of business success and exceptional customer service
- Strong numeracy, analytical skills and commercial sense.
- Familiarity with forecasting, revenue management, margin analysis and P&Ls
- Excellent communication and negotiating skills.
- Working knowledge of the geography of the UK and Ireland
- A desire to contribute at a senior level to the success of a customer-focused, employee-owned business
On Offer
This is a unique opportunity to join an employee owned business and high performing culture. You will have the opportunity to work for a well-recognised and award winning brand within their industry. This role is office based in city centre Glasgow. You will be remunerated in the form of base salary and be eligible to join the employee-owned profit scheme.
General Manager employer: Denholm Associates
Contact Detail:
Denholm Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with our company culture and values. As a General Manager, you'll need to embody and promote these values within your team. Research our recent projects and initiatives to understand how we operate and what we prioritize.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide valuable insights into the expectations and challenges of the position, as well as tips on how to effectively contribute to our leadership team.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led sales teams in the past. Highlight your customer-centric approach and any innovative strategies you've implemented to improve performance and customer satisfaction.
✨Tip Number 4
Stay updated on trends in the travel industry, even if it's not a requirement. Understanding the market landscape will help you make informed decisions and recommendations that align with our business goals.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and commercial acumen. Focus on your achievements in sales and customer-centric roles, and include specific metrics to demonstrate your success.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the General Manager position, particularly your experience in motivating sales teams and improving customer satisfaction.
Showcase Relevant Experience: When detailing your work history, emphasize your experience in leading teams within a consultative environment. Highlight any familiarity you have with the travel industry, even if it's not extensive, as it could be advantageous.
Demonstrate Analytical Skills: Provide examples of how you've used your analytical skills to drive business success. Mention any experience with forecasting, revenue management, or margin analysis, as these are key components of the role.
How to prepare for a job interview at Denholm Associates
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples where you successfully motivated and developed a sales team, and how those experiences align with the expectations of this General Manager position.
✨Demonstrate Customer Centricity
Since customer satisfaction is key, come equipped with examples of how you've previously ensured customer-centric solutions. Discuss any strategies you've implemented that improved customer journeys or feedback mechanisms.
✨Prepare for Analytical Questions
Expect questions that assess your analytical skills and commercial acumen. Be ready to talk about your experience with forecasting, revenue management, and how you've used data to drive business decisions.
✨Understand the Company Culture
Research the company’s values and employee-owned structure. Be ready to express how you can contribute to their high-performing culture and support the Managing Director in achieving the company's goals.
