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For Companies At a Glance
- Tasks: Lead and inspire a sales team to achieve targets and enhance customer satisfaction.
- Company: Join a high-performing, employee-owned business with a strong reputation in the industry.
- Benefits: Enjoy a competitive salary and participate in an employee profit-sharing scheme.
- Why this job: Be part of a dynamic leadership team and make a real impact on business growth.
- Qualifications: Must have leadership experience, strong commercial acumen, and a background in sales.
- Other info: This role is based in the vibrant city center of Glasgow.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
We are looking for an experienced Manager who is looking to join a high performing business. This General Manager role sits as part of a senior leadership team and works closely with the Managing Director.
The Role
- Proactively contribute both strategically and practically to the senior leadership team to support the future growth and success of an entrepreneurial employee-owned business
- Organise, motivate and develop our sales team to achieve performance targets, including customer satisfaction
- Showcase an impressive natural flair for customer centricity, ensuring we offer, and are able to deliver, the right solution for our values customers
- Supporting the Managing Director on a day-to-day basis across all people and customer management areas of the business. Deputise for the Managing Director when required
- Inspire and actively mentor the team to meet and exceed weekly and monthly sales targets aligning with overall revenue and business targets
- Analyse existing processes, systems and customer journeys and recommend/ introduce change where necessary to streamline and uplift performance
- Gain in-depth knowledge about our customers and products, based on thorough analysis of customer feedback, performance and market data, in order to provide input to the setting of monthly and annual business targets and recommendations for continuous improvement
About You
You will have experience in a leadership role previously and have a strong commercial accumen and have a background in sales. An understanding of the travel industry would be advantageous but not necessary.
- At least three year’s recent experience in leading, developing and motivating a sales team in a customer-centric, high-value consultative environment
- Knowledge of lead management and customer journeys and supporting technologies
- Track-record in contributing to the delivery of business success and exceptional customer service
- Strong numeracy, analytical skills and commercial sense.
- Familiarity with forecasting, revenue management, margin analysis and P&Ls
- Excellent communication and negotiating skills.
- Working knowledge of the geography of the UK and Ireland
- A desire to contribute at a senior level to the success of a customer-focused, employee-owned business
On Offer
This is a unique opportunity to join an employee owned business and high performing culture. You will have the opportunity to work for a well-recognised and award winning brand within their industry. This role is office based in city centre Glasgow. You will be remunerated in the form of base salary and be eligible to join the employee-owned profit scheme.
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General Manager employer: Denholm Associates
Contact Detail:
Denholm Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarize yourself with the company's values and mission. As a General Manager, you'll need to align your leadership style with the company's culture, so understanding what drives the business will help you stand out.
✨Tip Number 2
Network within the industry, especially with professionals in the travel sector. Building connections can provide insights into the company and its operations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've motivated sales teams in the past. Highlighting your experience in achieving performance targets will demonstrate your capability for this role.
✨Tip Number 4
Research current trends in customer service and sales strategies within the travel industry. Being knowledgeable about the latest practices will show that you're proactive and ready to contribute to the company's success.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and commercial acumen. Focus on your achievements in sales and customer-centric roles, showcasing how you've motivated teams to meet targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your understanding of the travel industry and how your background aligns with the company's values and goals.
Demonstrate Analytical Skills: Provide examples in your application that demonstrate your strong numeracy and analytical skills. Mention specific instances where you've used data to drive business success or improve customer journeys.
Showcase Communication Skills: Highlight your excellent communication and negotiating skills in both your CV and cover letter. Consider including examples of successful negotiations or team mentorship that led to improved performance.
How to prepare for a job interview at Denholm Associates
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in detail. Highlight specific examples where you successfully motivated and developed a sales team, and how those experiences align with the expectations of this General Manager position.
✨Demonstrate Customer Centricity
Since customer satisfaction is key, come equipped with examples of how you've previously ensured customer-centric solutions. Discuss any strategies you've implemented that improved customer journeys or feedback mechanisms.
✨Prepare for Analytical Questions
Expect questions that assess your analytical skills and commercial acumen. Be ready to talk about your experience with forecasting, revenue management, and how you've used data to drive business success.
✨Understand the Company Culture
Research the company’s values and employee-owned structure. Be ready to express how your personal values align with theirs and how you can contribute to their high-performing culture.
