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- Tasks: Lead and execute customer-centric brand strategies to enhance brand visibility.
- Company: Join Nordic Visitor, a top travel brand shaping unforgettable journeys.
- Benefits: Enjoy 35 days annual leave, workcations, free lunches, and a vibrant company culture.
- Why this job: Be part of a growing team that values creativity and strategic thinking in the travel industry.
- Qualifications: 5+ years in brand strategy or marketing management with strong project management skills.
- Other info: This role is pivotal in driving customer loyalty and brand performance.
The predicted salary is between 36000 - 60000 £ per year.
This position is no longer open for applications
Join Us in Crafting Unforgettable Journeys
Are you passionate about creating exceptional brand experiences that resonate with travellers across the globe? Do you have the strategic mindset, creativity, and data-driven focus to elevate a travel brand in a competitive market? If so, this is your chance to shape the future of one of Northern Europe’s leading travel brands.
At Nordic Visitor, we’re on the lookout for a Customer Journey Manager to join our vibrant Marketing team in Edinburgh. This role is all about making sure our brand isn’t just seen—but felt—at every step of the customer journey.
We’re delighted to be partnering with Nordic Visitor, a leading travel brand, to find their new Customer Journey Manager. This is a newly created role where your primary goal will be to develop, executive and refine comprehensive brand strategies that elevate the brand in the marketplace, drive customer loyalty and contribute to sustainable growth. You’ll help us to ensure the brand isn’t just seen – but felt – at every step of the customer journey.
As part of Travel Connect which has over 300 employees across 8 brands and offices in Scotland, Iceland, Sweden and Germany, the business is going through and exciting period of growth and this role will play a key part in their continued success.
- A strategic thinker with a hands-on approach
- An understanding of what makes customers tick and able to turn insights into brand magic
- 5+ years of experience in brand strategy or marketing management.
- A track record in delivering impactful marketing campaigns and brand-building projects as well as campaign analysis
- Strong project management skills, able to juggle multiple priorities
- Excellent multi-channel experience – with a big focus on email marketing, CRM segmentation and retention
- Experience of implementing new channels
- Bonus points for experience within the travel, tourism or hospitality industry
You will be…..
- Leading and executing a customer-centric brand strategy to ensure that the brand stands out in a crowded marketplace
- Leading strategic email marketing campaigns that nurture leads and drive loyalty.
- Delivering large-scale brand projects such as rebranding, digital enhancements, and market expansion.
- Collaborating cross-functionally with product, sales, creative and customer experience teams to align messaging and experience.
- Analysing customer insights to optimise journey touchpoints and improve brand performance.
- Ensuring brand consistency across all platforms while evolving our positioning in a competitive travel industry.
The good stuff…..
- Company annual appraisal & bonus scheme
- 25 holiday days plus 10 bank holidays per year
- Contributory Pension Scheme
- 35 days annual leave (inclusive of public holidays)
- 20 days workcation (work from anywhere in the world) per year
- Free lunch (in office) provided Monday to Thursday as well as snacks provided
- Company culture centred on work-life balance and well-being
- Regular events organised by our social and health committees
So, what are you waiting for? If you are ready to join an exciting business with a fantastic culture that consistently inspires and motivates, get in touch now – Scott @ Denholm.
Name:
Please include your first and last name.
Email: @
Phone:
Please include your country code.
CV / Resume:
Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.
This position is no longer open for applications
Customer Journey Manager (BBBH10606) Edinburgh, Scotland
Join Us in Crafting Unforgettable Journeys
Are you passionate about creating exceptional brand experiences that resonate with travellers across the globe? Do you have the strategic mindset, creativity, and data-driven focus to elevate a travel brand in a competitive market? If so, this is your chance to shape the future of one of Northern Europe’s leading travel brands.
At Nordic Visitor, we’re on the lookout for a Customer Journey Manager to join our vibrant Marketing team in Edinburgh. This role is all about making sure our brand isn’t just seen—but felt—at every step of the customer journey.
We’re delighted to be partnering with Nordic Visitor, a leading travel brand, to find their new Customer Journey Manager. This is a newly created role where your primary goal will be to develop, executive and refine comprehensive brand strategies that elevate the brand in the marketplace, drive customer loyalty and contribute to sustainable growth. You’ll help us to ensure the brand isn’t just seen – but felt – at every step of the customer journey.
As part of Travel Connect which has over 300 employees across 8 brands and offices in Scotland, Iceland, Sweden and Germany, the business is going through and exciting period of growth and this role will play a key part in their continued success.
We\’re looking for…
- A strategic thinker with a hands-on approach
- An understanding of what makes customers tick and able to turn insights into brand magic
- 5+ years of experience in brand strategy or marketing management.
- A track record in delivering impactful marketing campaigns and brand-building projects as well as campaign analysis
- Strong project management skills, able to juggle multiple priorities
- Excellent multi-channel experience – with a big focus on email marketing, CRM segmentation and retention
- Experience of implementing new channels
- Bonus points for experience within the travel, tourism or hospitality industry
You will be…..
- Leading and executing a customer-centric brand strategy to ensure that the brand stands out in a crowded marketplace
- Leading strategic email marketing campaigns that nurture leads and drive loyalty.
- Delivering large-scale brand projects such as rebranding, digital enhancements, and market expansion.
- Collaborating cross-functionally with product, sales, creative and customer experience teams to align messaging and experience.
- Analysing customer insights to optimise journey touchpoints and improve brand performance.
- Ensuring brand consistency across all platforms while evolving our positioning in a competitive travel industry.
The good stuff…..
- Company annual appraisal & bonus scheme
- 25 holiday days plus 10 bank holidays per year
- Bupa healthcare package
- Contributory Pension Scheme
- 35 days annual leave (inclusive of public holidays)
- 20 days workcation (work from anywhere in the world) per year
- Free lunch (in office) provided Monday to Thursday as well as snacks provided
- Company culture centred on work-life balance and well-being
- Flexible working
- Regular events organised by our social and health committees
So, what are you waiting for? If you are ready to join an exciting business with a fantastic culture that consistently inspires and motivates, get in touch now – Scott @ Denholm.
Name:
Please include your first and last name.
Email: @ Phone:
Please include your country code.
CV / Resume:
Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. ;
Customer Journey Manager (BBBH10606) Edinburgh, Scotland
Thank you for submitting your application.
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Customer Journey Manager employer: Denholm Associates
Contact Detail:
Denholm Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Manager
✨Tip Number 1
Network with professionals in the travel and marketing industries. Attend industry events or webinars where you can meet people who work at Nordic Visitor or similar companies. Building these connections can give you insights into the company culture and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with the latest trends in customer journey mapping and brand strategy, especially within the travel sector. Being able to discuss current strategies and innovations during interviews will demonstrate your passion and knowledge about the field.
✨Tip Number 3
Prepare to showcase your project management skills by having examples ready that highlight your ability to juggle multiple priorities. Think of specific campaigns you've led and how you measured their success, as this will resonate well with the role's requirements.
✨Tip Number 4
Research Nordic Visitor’s brand positioning and recent marketing campaigns. Understanding their unique selling points and how they engage with customers will allow you to tailor your discussions and show how you can contribute to their goals.
We think you need these skills to ace Customer Journey Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in brand strategy and marketing management. Focus on your achievements in delivering impactful marketing campaigns and any specific projects that align with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating exceptional brand experiences. Use specific examples from your past work to demonstrate how you can contribute to the customer journey at Nordic Visitor.
Highlight Relevant Skills: Emphasise your project management skills and multi-channel marketing experience, particularly in email marketing and CRM segmentation. Mention any experience you have in the travel, tourism, or hospitality industry as a bonus.
Showcase Your Strategic Thinking: In your application, illustrate your strategic mindset by discussing how you've turned customer insights into actionable brand strategies. This will show that you understand what makes customers tick and how to elevate a brand in a competitive market.
How to prepare for a job interview at Denholm Associates
✨Showcase Your Strategic Thinking
As a Customer Journey Manager, you'll need to demonstrate your ability to think strategically. Prepare examples of how you've developed and executed brand strategies in the past, focusing on how these strategies have driven customer loyalty and growth.
✨Highlight Your Project Management Skills
This role requires juggling multiple priorities. Be ready to discuss your project management experience, including specific campaigns or projects you've led, the challenges you faced, and how you overcame them to achieve successful outcomes.
✨Demonstrate Your Data-Driven Approach
Nordic Visitor values a data-driven mindset. Prepare to talk about how you've used customer insights and analytics to optimise marketing campaigns and improve customer journeys. Bring examples of metrics you've tracked and how they influenced your decisions.
✨Emphasise Cross-Functional Collaboration
Collaboration is key in this role. Think of instances where you've worked with different teams, such as sales, creative, or customer experience, to align messaging and enhance the customer journey. Be ready to share how these collaborations led to successful outcomes.
