Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and implementation of IT service processes for a major transformation project.
- Company: Dynamic financial services organisation undergoing significant change.
- Benefits: Competitive daily rate, hybrid working, and opportunity to shape IT services.
- Other info: 6-month contract with potential for impactful career growth.
- Why this job: Be at the forefront of transforming IT services in a large-scale environment.
- Qualifications: Experience in IT service design and transition, especially in outsourced settings.
An exciting opportunity has arisen with a financial services organisation currently undergoing a significant transformation programme, creating an entirely new IT ecosystem and outsourcing the full suite of systems and support services to TCS. As part of this journey, the business is looking to appoint an experienced IT Service Design Lead to help shape, design and assure the operational service model ahead of go-live. This is not a BAU Service Management position.
The role requires someone who has worked within large-scale outsourced or managed service environments at the pre-implementation stage and understands the governance, operational readiness and service acceptance activity required to successfully transition services into live operation. The successful individual will work closely with internal stakeholders and third-party providers to ensure scalable, robust and ITIL-aligned service processes are designed and implemented in line with agreed frameworks and regulatory requirements.
Responsibilities:
- IT Service Design & Service Transition
- Operational Readiness & Service Acceptance pre go-live
- Designing and implementing IT service management processes
- Governance, SLAs & KPI frameworks
- Supplier assurance and third-party challenge
- ITIL aligned Service Management
- Go-live preparation and operational support models
- Supporting large-scale outsourced / managed service environments
Qualifications:
- Experience implementing IT Services within complex organisations
- Strong IT Service Design & Service Transition background
- Operational Readiness & Service Acceptance experience ahead of go-live
- Experience working with outsourced or managed service providers
- Strong understanding of ITIL aligned Service Management
- Experience supporting transformation, migration or outsourcing programmes
- Strong stakeholder and supplier management skills
6 months initially, inside IR35, up to £500 per day, hybrid working with 2-4 days per month in Carlisle. For a confidential discussion, please get in touch.
IT Service Design Lead (Contract) in Carlisle employer: Denholm Associates
Contact Detail:
Denholm Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design Lead (Contract) in Carlisle
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with large-scale outsourced environments. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on ITIL principles and service design concepts. We recommend creating a cheat sheet of key terms and frameworks to help you articulate your experience clearly during discussions.
✨Tip Number 3
Showcase your past successes! When discussing your experience, focus on specific examples where you’ve successfully led service transitions or improved operational readiness. Numbers and outcomes speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Service Design Lead (Contract) in Carlisle
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Design Lead role. Highlight your experience in service design and transition, especially in large-scale outsourced environments. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your understanding of operational readiness and service acceptance.
Showcase Your ITIL Knowledge: Since this role requires a strong understanding of ITIL-aligned service management, make sure to showcase your ITIL knowledge and any relevant certifications. We love seeing how you’ve applied these principles in past roles!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Denholm Associates
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. This role is all about aligning service management with ITIL frameworks, so be ready to discuss how you've applied these principles in past projects.
✨Showcase Your Service Design Experience
Prepare specific examples of your experience in IT service design and transition. Highlight any large-scale outsourced environments you've worked in and how you ensured operational readiness and service acceptance ahead of go-live.
✨Understand Governance and SLAs
Familiarise yourself with governance structures and SLA/KPI frameworks relevant to the role. Be prepared to discuss how you've managed supplier assurance and third-party challenges in previous positions.
✨Engage with Stakeholders
This role requires strong stakeholder management skills. Think of instances where you've successfully collaborated with internal teams and external providers. Be ready to share how you navigated complex relationships to achieve project goals.