At a Glance
- Tasks: Coordinate property repairs and insurance claims while ensuring smooth project execution.
- Company: Join a friendly, fast-paced team in a respected industry.
- Benefits: Competitive salary, 23 days holiday, and free parking.
- Other info: Office-based role with great team atmosphere and career growth opportunities.
- Why this job: Make a real difference by helping homeowners and managing exciting projects.
- Qualifications: Experience in property repairs or insurance claims, with strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Do you want to join a friendly, fast-paced team handling property repairs / insurance claims? Our client is looking for a Repairs Coordinator / Claims Handler to liaise and work with homeowners, trades teams and contracts managers to help ensure works projects run smoothly.
Role: As a Repairs Coordinator / Claims Handler, you will be taking calls and logging new repairs projects, updating full details on the system, keeping accurate records, taking details of customer material choices, ordering materials for site, assisting with booking in trades visits with the homeowner and working closely with contracts managers throughout the repairs projects.
Experience: We are looking for someone who is experienced in dealing with property repairs, insurance claims or has worked in a reactive/responsive maintenance environment (ideally for a contractor or within social housing). You will need excellent verbal & written communication skills and be confident in learning new systems. Organisation and prioritisation skills are also essential for this role.
Location: The ideal Repairs Coordinator / Claims Handler will be based in or around the Banstead, Carshalton, Purley, Sutton area of Surrey / South London. There is free parking near the office, and it is also accessible by public transport.
Package:
- £27,000 - £30,000 depending on experience
- 23 days holiday (plus bank holidays)
- Monday to Friday (9am to 5pm)
- You will be required to have a DBS check
Apply below to join a progressive company, with a good team atmosphere who are well respected in the industry. If you think you have the relevant experience for this Repairs Coordinator / Claims Handler role, please apply and provide a CV.
Repairs Coordinator employer: Denham Recruitment Ltd
Join a forward-thinking company that values its employees and fosters a supportive work culture, perfect for an Insurance Surveyor looking to thrive in Hereford, Worcester, Gloucester, or Cheltenham. With competitive salaries, a generous car allowance, and comprehensive training programmes, we prioritise your professional growth while ensuring a healthy work-life balance. Experience the unique advantage of working from home, allowing you to manage your time effectively and focus on delivering exceptional service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Denham Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Denham Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Denham Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Denham Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Denham Recruitment Ltd!
How to prepare for a job interview at Denham Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
