At a Glance
- Tasks: Manage repair claims and coordinate with contractors to deliver excellent service.
- Company: Join a growing team in the insurance claims sector.
- Benefits: Competitive salary, hybrid working, 20 days holiday, and ongoing training.
- Other info: Flexible working hours and opportunities for career development.
- Why this job: Be part of a supportive team and make a real impact in property repairs.
- Qualifications: Experience in claims or property repairs with strong customer service skills.
An exciting opportunity to join a growing team delivering managed property repairs on behalf of leading UK insurers and loss adjusters. This fast-paced role is ideal for someone with experience in claims, property repairs or customer operations who thrives on organisation, communication and delivering excellent service.
Key Responsibilities
- Manage incoming repair claims from first notification through to completion
- Coordinate repairs via a trusted trades / contractor network
- Act as the main point of contact for customers, clients, surveyors and adjusters
- Monitor work-in-progress and ensure all SLAs and KPIs are met
- Arrange emergency repairs and track progress to resolution
- Obtain estimates, reports and supporting documentation
- Handle customer queries and complaints professionally
- Complete claim closure checks and prepare files for invoicing
What We’re Looking For
- Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
- Strong customer service and communication skills
- Ability to manage multiple tasks in a fast-paced setting
- Highly organised with strong attention to detail
- Confident using Microsoft Office and internal systems/job management systems (good IT skills)
- Positive, proactive and solution-focused approach
What’s on offer
- Competitive salary up to £30,000 (weekly pay)
- Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
- 20 days holiday plus bank holidays
- Ongoing training and career development opportunities
- Supportive, values-driven team environment
Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector. If you think you have the relevant experience for this Repairs Coordinator / Claims Manager role, please apply and provide a CV.
Repairs Manager in Hebburn employer: Denham Recruitment Ltd
Join a forward-thinking company that values its employees and fosters a supportive work culture, perfect for an Insurance Surveyor looking to thrive in Hereford, Worcester, Gloucester, or Cheltenham. With competitive salaries, a generous car allowance, and comprehensive training programmes, we prioritise your professional growth while ensuring a healthy work-life balance. Experience the unique advantage of working from home, allowing you to manage your time effectively and focus on delivering exceptional service to our clients.
