At a Glance
- Tasks: Coordinate residential property repairs and manage projects from start to finish.
- Company: Join a growing team in the insurance claims sector.
- Benefits: Competitive salary, weekly pay, hybrid working, and 20 days holiday.
- Other info: Dynamic role with ongoing training and career development opportunities.
- Why this job: Make a real difference by helping customers with their property repairs.
- Qualifications: Experience in claims or property repairs and strong customer service skills.
The predicted salary is between 27000 - 30000 £ per year.
An exciting opportunity to join a growing team helping coordinate residential property repairs. This role is ideal for someone with experience in claims, property repairs or has worked in a works/engineering coordination environment. You will oversee a caseload of projects from start to finish.
Key Responsibilities
- Manage incoming repair projects from first notification through to completion of works
- Coordinate repairs using a trusted trades / contractor network
- Act as the main point of contact for customers, clients, surveyors and insurance companies
- Monitor work-in-progress and ensure all SLAs and KPIs are met
- Arrange emergency repairs as required
- Obtain estimates, reports and supporting documentation
What We’re Looking For
- Experience in insurance claims, property repairs or similar environment (social housing repairs/maintenance, contractor, facilities etc.)
- Strong customer service and communication skills
- Ability to manage multiple tasks in a fast moving environment
- Highly organised with strong attention to detail
- Confident using Microsoft Office and internal systems/job management systems
What’s on offer
- Competitive salary up to £30,000 (weekly pay)
- Hybrid working (office-based with flexibility) hours; 8-4, 9-5 or 10-6
- 20 days holiday plus bank holidays
- Ongoing training and career development opportunities
Apply now with your CV to join a growing, well-respected organisation within the insurance claims sector. If you think you have the relevant experience for this role, please apply and provide a CV.
Repairs Coordinator in Hebburn employer: Denham Recruitment Limited Careers
Join a dynamic and forward-thinking company in the Midlands as a Client Account Manager, where you will thrive in a hybrid working environment that promotes work-life balance. With a competitive salary of £45,000 plus car allowance, you will benefit from an excellent employee benefits package and clear opportunities for career development within a growing organisation committed to innovation in the insurance sector. Experience a supportive work culture that values relationship-building and offers the chance to make a significant impact on client satisfaction and business growth.
Contact Details:
Denham Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Repairs Coordinator in Hebburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Denham Recruitment Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Denham Recruitment Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Repairs Coordinator in Hebburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Denham Recruitment Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Denham Recruitment Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Denham Recruitment Limited Careers!
How to prepare for a job interview at Denham Recruitment Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
