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- Tasks: Join our team to process Housing Benefit and Council Tax claims while assisting customers daily.
- Company: Denbighshire County Council is dedicated to supporting local communities and delivering essential services.
- Benefits: Enjoy flexible working, generous leave, a pension scheme, and lifestyle savings perks.
- Why this job: Gain valuable skills in a supportive environment while making a real impact in your community.
- Qualifications: No specific experience required; just bring enthusiasm and a willingness to learn!
- Other info: This role offers a permanent contract with opportunities for career progression.
The predicted salary is between 25185 - 33699 £ per year.
Revenues and Benefits Officer (Career Pathway)
Job reference: CAPA00007D2HME
Location: Rhyl / Hybrid
Salary: Career Pathway, Grades 3 – 6 (£25,185 – £33,699 per annum)
Hours: 37 hours per week
Contract: Permanent
Closing date: 22nd August 2025
The Revenues and Benefits teams process Housing Benefit and Council Tax Reduction claims, as well as claims where people are struggling to pay their rent. We issue over 46,000 Council Tax bills annually and receive an average of 200 calls per day into the department. We collect over £100m annually which is vital to deliver local services.
We are looking for an enthusiastic and motivated individual who is interested in gaining skills, knowledge and qualifications in a busy, customer focused role.
We will support you through your training and assist you in gaining the knowledge and qualifications required for the post.
Appointment subject to DBS Check and satisfactory references.
If you would like to discuss any aspect of this post, please contact Kerri Cooper, Revenues and Benefits Team Manager on 01824 708347.
What makes Denbighshire County Council a great place to work?
We believe the hard work and commitment of our staff should be properly rewarded, so we offer a range of benefits to help our employees achieve a work/life balance, develop in their career, and we support them in their work.
• Flexible and agile working opportunities
• Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days
• Local Government Pension Scheme
• Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme)
• Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc)
• Car salary sacrifice scheme and car leasing scheme
• Family friendly policies
How to Apply?
To apply for this exciting vacancy, please complete our online application form via the website, where you can also view the full job description and personal specification:
www.denbighshire.gov.uk/work-for-us
Please outline on your application form how you meet all the essential criteria for this position within your supporting statement.
Candidates must complete an application form on our website to be considered. We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been short listed for interview.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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Revenues and Benefits Officer (Career Pathway) employer: Denbighshire County Council
Contact Detail:
Denbighshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Benefits Officer (Career Pathway)
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Revenues and Benefits Officer. Understanding the processes around Housing Benefit and Council Tax Reduction will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Reach out to current or former employees in similar roles to gain insights into their experiences. This can provide you with valuable information about the day-to-day tasks and challenges, which you can reference when discussing your suitability for the position.
✨Tip Number 3
Highlight any customer service experience you have, as this role is customer-focused. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 4
Show your enthusiasm for professional development. Since the role offers training and support for gaining qualifications, express your eagerness to learn and grow within the organisation during your interactions with them.
We think you need these skills to ace Revenues and Benefits Officer (Career Pathway)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Revenues and Benefits Officer position. Make notes on how your skills and experiences align with these.
Tailor Your Supporting Statement: In your application, specifically address how you meet the essential criteria outlined in the job description. Use examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Skills: Emphasise any customer service experience, financial knowledge, or administrative skills you possess. Mention your ability to handle high volumes of calls and process claims efficiently, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Denbighshire County Council
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Revenues and Benefits Officer. Familiarise yourself with the processes involved in handling Housing Benefit and Council Tax Reduction claims, as well as the importance of customer service in this role.
✨Prepare for Common Questions
Anticipate questions related to your experience with customer service and financial processes. Be ready to discuss how you would handle difficult situations, such as a customer struggling to pay their rent, and demonstrate your problem-solving skills.
✨Show Enthusiasm for Learning
Since this position offers training and development opportunities, express your eagerness to learn and grow within the role. Highlight any previous experiences where you have successfully acquired new skills or knowledge.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training programmes, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
