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- Tasks: Supervise customer services in two libraries and ensure smooth operations.
- Company: Join a supportive team dedicated to excellent public service.
- Benefits: Flexible working, generous annual leave, and a competitive salary.
- Why this job: Make a difference in your community while developing leadership skills.
- Qualifications: Must be enthusiastic, ICT literate, and experienced in public interaction.
- Other info: Permanent position with opportunities for personal growth.
The predicted salary is between 27000 - 29000 £ per year.
We are looking for an enthusiastic individual to effectively supervise the smooth running of customer services across two libraries in Denbigh and Ruthin. The successful applicant will be enthusiastic, motivated and committed to providing excellent customer services at all times. ICT, literacy and numeric skills are a must as well as experience in dealing with the public. You will be responsible for setting staff rotas, establishing work priorities, and arranging cover as required, and will act as a primary contact for all building related issues. You will also contribute to the overall delivery and promotion of Library and One Stop Shop Services across the Authority. Appointment subject to satisfactory references.
If you would like to discuss any aspect of the post, please call Vanessa Hill.
Responsibilities:- Supervise the smooth running of customer services across two libraries (Denbigh and Ruthin).
- Set staff rotas, establish work priorities, and arrange cover as required.
- Act as a primary contact for all building related issues.
- Contribute to the delivery and promotion of Library and One Stop Shop Services across the Authority.
- Enthusiastic, motivated and committed to providing excellent customer services.
- ICT, literacy and numeric skills are essential.
- Experience in dealing with the public.
- Flexible and agile working opportunities.
- Generous annual leave entitlement starting at 26 days.
Customer Services Supervisor (Welsh Essential role) in London employer: Denbighshire County Council
Contact Detail:
Denbighshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor (Welsh Essential role) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the library and customer service sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service supervision. Think about how you would handle specific scenarios, especially those involving staff management and public interaction.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with potential employers, let your passion for customer service shine through. Share examples of how you've gone above and beyond in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Services Supervisor (Welsh Essential role) in London
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for customer service shine through in your application. Make sure to highlight any relevant experiences that showcase your enthusiasm and commitment to providing excellent service.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the specific role. Mention how your skills and experiences align with the responsibilities of supervising customer services across our libraries.
Highlight Your Skills: Make sure to emphasise your ICT, literacy, and numeric skills in your application. These are essential for the role, so give us examples of how you've used these skills in previous jobs or situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Denbighshire County Council
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a customer, especially in a supervisory role. This will show that you're not just enthusiastic but also capable of handling the responsibilities of the position.
✨Familiarise Yourself with the Libraries
Take some time to learn about Denbigh and Ruthin libraries. Understand their services, community involvement, and any recent initiatives. This knowledge will help you demonstrate your commitment to promoting library services during the interview.
✨Prepare for Team Management Questions
Since you'll be setting staff rotas and establishing work priorities, be ready to discuss your management style. Think about how you would handle conflicts or motivate your team. Having a clear strategy will impress the interviewers.
✨Show Off Your ICT Skills
As ICT skills are essential for this role, be prepared to discuss your experience with relevant software or systems. If you have any specific examples of how you've used technology to improve customer service, make sure to highlight those!
