Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide expert support for the Hwb migration project and engage with new technologies.
- Company: Join Denbighshire Council's award-winning ICT department in a friendly team.
- Benefits: Enjoy flexible working, generous holidays, and discounts at retailers.
- Why this job: Kickstart your career in tech while making a real difference in your community.
- Qualifications: A passion for technology and a desire to help others.
- Other info: Great opportunities for career development and work-life balance.
The predicted salary is between 22700 - 25700 £ per year.
Overview
Desktop Support Officer (Hwb Project)
Location: Ruthin
Salary: Grade 5 (£27,594 – £30,024 per annum)
Hours: 37 per week
Contract: Fixed Term until 31/10/2026
Closing date: 3rd November 2025
Responsibilities
Our award winning ICT department have an exciting career opportunity available. We’re looking for someone who would enjoy working in a friendly and proactive team, and who is keen to progress their career.
You will be providing customers with expert advice and hands-on assistance, with a particular focus on supporting the Hwb migration project. In addition, you will actively engage with new and emerging technologies to ensure our council remains modern and tech-savvy.
What Denbighshire Council offers
With Denbighshire Council, you will have an employer with a keen interest in your continuing development, with excellent work-life balance ethics in place, and who rewards all employees with a range of benefits such as discounts at retailers, generous holiday provision, flexible working, and much more.
Appointment subject to Disclosure & Barring Service Check and satisfactory references.
How to discuss the post
For an informal discussion relating to the post, contact Glyn Roberts, ICT Business Partner on 01824 71238 or by email glyn.roberts@denbighshire.gov.uk
What makes Denbighshire County Council a great place to work?
We believe the hard work and commitment of our staff should be properly rewarded, so we offer a range of benefits to help our employees achieve a work/life balance, develop in their career, and we support them in their work.
- Flexible and agile working opportunities
- Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days
- Local Government Pension Scheme
- Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme)
- Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc)
- Car salary sacrifice scheme and car leasing scheme
- Family friendly policies
How to Apply?
To apply for this exciting vacancy, please complete our online application form via the website, where you can also view the full job description and personal specification:
www.denbighshire.gov.uk/work-for-us
Please outline on your application form how you meet all the essential criteria for this position within your supporting statement.
Candidates must complete an application form on our website to be considered. We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been shortlisted for interview.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
#J-18808-Ljbffr
Desktop Support Officer (Hwb Project) employer: Denbighshire County Council
Contact Detail:
Denbighshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Officer (Hwb Project)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Denbighshire Council. Understand their values, projects like the Hwb migration, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Desktop Support Officer and be ready to share examples of your past experiences.
✨Tip Number 3
Dress the part! Even if the team is friendly and casual, it’s always better to err on the side of professionalism for your interview. A smart appearance shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Desktop Support Officer (Hwb Project)
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a good look at the job description. Understand what Denbighshire Council is looking for in a Desktop Support Officer and tailor your application to highlight how you fit the bill.
Show Off Your Skills: In your supporting statement, make sure to clearly outline how you meet the essential criteria. Use specific examples from your past experiences that demonstrate your expertise in desktop support and customer service.
Keep It Professional but Friendly: While we want you to be yourself, remember to maintain a professional tone throughout your application. A friendly yet formal approach can help you stand out as a great fit for our proactive team.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in through our website as soon as you can!
How to prepare for a job interview at Denbighshire County Council
✨Know Your Tech
As a Desktop Support Officer, you'll be dealing with various technologies. Brush up on the latest tools and software relevant to the Hwb migration project. Familiarise yourself with common issues users face and how to resolve them.
✨Show Your Customer Service Skills
This role is all about providing expert advice and hands-on assistance. Prepare examples of how you've successfully helped customers in the past. Highlight your communication skills and ability to work in a friendly, proactive team.
✨Research Denbighshire Council
Understand the council's values and what makes it a great place to work. Be ready to discuss how you align with their focus on employee wellbeing and development. This shows you're genuinely interested in being part of their team.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the role, the team, and the Hwb project. This not only demonstrates your enthusiasm but also helps you gauge if this is the right fit for you.
