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- Tasks: Provide expert tech support and engage with new technologies in a friendly team.
- Company: Join Denbighshire County Council's award-winning ICT department.
- Benefits: Enjoy flexible working, generous leave, and discounts at retailers.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Must have 5 GCSEs and relevant technical experience.
- Other info: Hybrid work model with excellent career growth opportunities.
The predicted salary is between 22700 - 25000 £ per year.
***Please note, candidates must apply by completing the online application form via the Denbighshire County Council website in order to be considered for this vacancy.***
Desktop Support Officer
- Job Reference: PDIT00026D1SJE
- Location: County Hall, Ruthin
- Salary: Grade 5 (£27,594 – £30,024 per annum)
- Hours: 37 per week
- Contract: Fixed Term until October 2026
- Closing date: 7th October 2025
Our award winning ICT department have an exciting career opportunity available. We are looking for someone who would enjoy working in a friendly and proactive team, and who is keen to progress their career.
You will be providing customers with expert advice and hands on assistance, as well as actively working to engage with new and emerging technologies to ensure our council is modern and tech-savvy.
With Denbighshire Council, you will have an employer with a keen interest in your continuing development, with excellent work-life balance ethics in place, and who rewards all employees with a range of benefits such as discounts at retailers, generous holiday provision, flexible working, and much more.
Appointment subject to Disclosure & Barring Service Check and satisfactory references.
For an informal discussion relating to the post, contact Adele Williams, Service Desk Manager, on: or e-mail:
What makes Denbighshire County Council a great place to work?
We believe the hard work and commitment of our staff should be properly rewarded, so we offer a range of benefits to help our employees achieve a work/life balance, develop in their career, and we support them in their work.
- Flexible and agile working opportunities
- Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days
- Local Government Pension Scheme
- Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme)
- Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc)
- Car salary sacrifice scheme and car leasing scheme
- Family friendly policies
To view the full list of benefits we offer, please visit our website:
HOW TO APPLY:
To apply for this exciting vacancy, please complete our online application form via the website, where you can also view the full job description and personal specification:
APPLICANTS MUST COMPLETE THE ONLINE APPLICATION FORM ON OUR WEBSITE TO BE CONSIDERED FOR THE ROLE.
We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been short listed for interview.
Denbighshire County Council is a Disability Confident Employer and is committed to Equal Opportunities and Welsh Language Standards. We welcome applications made in the Welsh Language. Any applications made in the Welsh Language will not be treated less favourably than any submitted in English. This advert information is also available in Welsh.
Job Types: Full-time, Fixed term contract
Pay: £27,594.00-£30,024.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Sick pay
- Work from home
Application question(s):
-
Do you hold 5 GCSE\’s Grade A to C, or equivalent level qualifications? Essential requirement.
-
Do you hold CompTIA\’s A+ or N+ or equivalent qualification or experience? Essential requirement
- Do you have hands on technical experience with the relevant technologies below:
Anti-Virus
Windows OS troubleshooting
PC support skills
E-mail configuration
Printer configuration
MS Office
Essential requirement
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Rhuthun LL15 1AS
Application deadline: 07/10/2025
Reference ID: PDIT00026D1SJE
Desktop Support Officer employer: Denbighshire County Council
Contact Detail:
Denbighshire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Denbighshire County Council. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in desktop support can benefit the council. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your tech-savvy side! Be ready to discuss any new technologies you've worked with. Denbighshire is looking for someone who can engage with emerging tech, so share your experiences and ideas on how you can contribute to their modernisation efforts.
✨Tip Number 4
Don't forget to apply through our website! Make sure you complete the online application form as instructed. It's the only way to be considered for the role, so double-check that everything's filled out correctly before hitting submit!
We think you need these skills to ace Desktop Support Officer
Some tips for your application 🫡
Start with the Basics: Before diving into the application, make sure you have all your qualifications and experiences lined up. Check that you meet the essential requirements like GCSEs and any relevant certifications. This will save us both time!
Tailor Your Application: When filling out the online form, don’t just copy and paste your CV. Make sure to highlight how your skills and experiences align with the Desktop Support Officer role. We love seeing candidates who take the time to connect their background to what we’re looking for.
Be Clear and Concise: Keep your answers straightforward and to the point. Use bullet points if it helps! We appreciate clarity, and it makes it easier for us to see your strengths at a glance.
Double-Check Before Submitting: Before hitting that submit button, give your application a once-over. Look for typos or missing information. A polished application shows us you care about the details, which is super important in this role!
How to prepare for a job interview at Denbighshire County Council
✨Know Your Tech
Make sure you brush up on your technical skills, especially around Windows OS troubleshooting and email configuration. Be ready to discuss your hands-on experience with anti-virus software and printer configurations, as these are key areas for the Desktop Support Officer role.
✨Show Your Customer Service Skills
This role is all about providing expert advice and assistance to customers. Prepare examples of how you've successfully helped users in the past, showcasing your proactive approach and ability to engage with new technologies.
✨Research Denbighshire County Council
Familiarise yourself with the council's values and benefits they offer. Understanding their focus on employee wellbeing and development can help you align your answers with what they’re looking for in a candidate.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the organisation. You might want to ask about the team dynamics or opportunities for professional development within the council.
